About this plugin
A real photo beats five stars.
Your customers already take photos of what they buy. Visual Reviews asks for them, collects them and puts them on every product page.
After each completed WooCommerce order, every customer receives a private review link by email to review each product they bought and add photos or a video. You moderate the reviews in wp-admin and show the approved ones on your product pages.
Reviews are stored as native WooCommerce product reviews, so your product ratings, the verified owner flag and the rating structured data keep working as before.
Review requests
- Send a review request email a set number of days after an order is completed.
- Send one gentle reminder when the customer has not answered yet.
- Exclude products or categories, and choose the reply-to address.
- Send a request manually for any eligible order.
- Each request carries a private link that expires; the customer does not need to log in.
The review form
- A star rating and a text review for each product in the order.
- Up to five photos or one video per review, with explicit publication consent.
- Optional public review links and QR codes for reviews outside an order, which always wait for your approval.
Moderation
- Choose the publishing policy: approve every review yourself, or auto-publish verified reviews with four or five stars, or all verified reviews.
- Approve, reject, archive, feature and reply to reviews from one inbox, one by one or in bulk.
- Move a review to the right product, hide the Verified buyer badge or mark a review as incentivized, with an audit trail.
- Import your existing WooCommerce reviews.
- Get an email when a new review arrives.
On your store
- A product reviews widget on product pages, with review photos and videos, replacing the native Reviews tab if you want.
- A star rating badge next to the product title, or anywhere with a shortcode.
- An optional “Powered by Visual Reviews” credit, off by default.
Visual Reviews Pro
Visual Reviews Pro adds a grid layout, widget colors and a trust header, a review gallery and a product reviews shortcode, photos on public review links, and a coupon reward for approved photo and video reviews. Free and Pro are complete plugins that share the same data: switching between them keeps your reviews and settings. Learn about Visual Reviews Pro.
Languages
English and Spanish are included.
Source code
js that build them. js 24 and npm 11.
External services
This plugin can connect to the OpenAI API to draft a reply to a customer review when a store manager asks for one. The connection is optional and off until you add your own OpenAI API key.
- What it is used for: in the review moderation screen, the Suggest a reply button asks the OpenAI API for a draft reply to the review you are reading. Only you see the draft, and nothing is published until you edit it and save it as your reply.
- When data is sent: only when a store manager clicks Suggest a reply, and only after you add your OpenAI API key to wp-config.php with the ATELIER_PRODUCT_REVIEWS_OPENAI_API_KEY constant. Without the key, the button sends nothing.
- What data is sent: the review text, its star rating and the name of the reviewed product, with your API key, to https://api.openai.com/v1/responses. Like every request WordPress makes, it also carries your site address in its user agent. No customer name, email address, order or photo is sent.
The service is provided by OpenAI: Terms of Use, Services Agreement, Privacy Policy.
The plugin makes no other request to an external service and sends no telemetry. Review emails go through your store’s own WordPress mail.