About this plugin
ChatAxon is an AI sales assistant for WooCommerce that answers customer questions, finds the right products, adds them to the cart, and tracks orders — automatically, 24/7, in 50+ languages.
Most chat plugins give you an empty box and a decision-tree builder to maintain. ChatAxon is different: connect your store and the AI immediately understands your entire product catalog and order data, so it can hold a real conversation about what you sell — no flows to build, no scripts to write.
It’s built specifically for e-commerce, with WooCommerce as its deepest integration.
Included in every plan
ChatAxon has no feature paywalls — every plan ships with the full AI engine:
- Semantic product search & discovery — customers describe what they need in plain language (“a gift for a runner, around €100”) and the AI returns the right products from your catalog, even with typos or vague wording. It understands meaning, not just keywords.
- In-chat add to cart — the AI adds the right product and variant straight to the WooCommerce cart, so a “yes” doesn’t turn into a manual hunt back through the catalog.
- Order tracking (WIMO) — “Where is my order?” is answered live from your WooCommerce data, including any custom order statuses, with no human needed.
- Knowledge base — reads your FAQ and policy pages with zero setup and answers from them.
- Multilingual — replies fluently in 50+ languages, in whatever language the customer writes.
- Lead capture — collects customer emails for out-of-stock items and follow-ups.
Why store owners use it
- Recover sales — answer the pre-purchase question and add the item to the cart at the moment of hesitation, instead of losing the shopper.
- Cut support time — order-status and FAQ questions are typically 30–50% of support volume and are handled automatically.
- Live in minutes — install the plugin, paste your API key, sync your catalog. No developer required.
How it works
- Create your account at chataxon.com and connect your store.
- Install this plugin and paste your store API key.
- Sync your catalog — the AI learns your products and goes live on your storefront.
The chat widget appears on your store automatically. Catalog changes sync in the background, so the AI always knows your current products, prices and stock.
Plans
The AI features above are the same on every plan — you upgrade for more conversations, products and stores, never to unlock features:
- Starter — up to 5,000 products, 400 AI conversations a month.
- Pro — unlimited products, 800 AI conversations a month.
- Scale — unlimited products, 2,000 AI conversations a month.
- Agency — several stores in one account, 5,000 pooled AI conversations a month, centralized dashboard.
Starter, Pro and Scale come with a 14-day free trial; plans start at $49/month. com/pricing for current pricing.
External services
This plugin connects your WordPress site to the ChatAxon service (the AI backend) to power the chat assistant. The plugin does not function without it, because the AI processing, product understanding and conversation handling happen on ChatAxon’s servers.
What is sent, and when:
- On widget load: your site URL and store API key, to load your widget settings.
- On catalog sync and product changes: product data (names, descriptions, prices, stock status, categories) so the AI can answer questions about what you sell.
- During a chat: the messages a customer types, plus the context needed to answer (e.g. an order number or email the customer provides for order tracking).
- On a completed order (optional): order total and reference, used to attribute sales to chat conversations.
com over HTTPS.
This service is provided by ChatAxon. By using the plugin you are connecting to and relying on this third-party service. Please review:
- Terms of Service: https://chataxon.com/terms
- Privacy Policy: https://chataxon.com/privacy
- Data Processing Addendum: https://chataxon.com/dpa