About this plugin
ChatHive is an AI chatbot service for small businesses. You give it your own documents (a price list, a menu, a return policy, your landing page) and it answers your visitors from them, in your tone and your language. When a visitor leaves their details it saves them as a lead, and it can book a meeting on your calendar or your team’s.
This plugin puts the ChatHive chat on your WordPress site. You do not need to edit any code: paste your ChatHive Site ID and the chat appears at the bottom of your pages.
The plugin is free and open source. ChatHive itself is a hosted service: it needs an account, and it has a 14-day free trial.
What you need
- A ChatHive account. You can create one at chathive.ca; there are 14 days free, with no card.
- The landing page you register in ChatHive must be this website’s address. ChatHive only starts the chat on the site it was set up for.
What you get
- The chat on every page, or only on the pages where you add the “ChatHive Chat” block or the [chathive] shortcode.
- A “Test connection” button that tells you, in plain words, what is wrong if the chat does not start.
- The chat, its look, its name, its language, your topics, your leads and your meetings are managed in ChatHive, not in WordPress.
Languages: the chat speaks English, Portuguese, Spanish and French, as you choose in ChatHive.
External services
ca), which is run by ChatHive and is required for the chat to work. The plugin does nothing, and contacts nobody, until you enter a ChatHive Site ID on its settings page.
Once a Site ID is saved:
- Every page where the chat is shown loads the chat script from https://api.chathive.ca/widget.js and asks the ChatHive service to start the chat. This sends the Site ID and your site’s domain. As with any web request, the visitor’s browser also sends its IP address and browser details to ChatHive.
- When a visitor uses the chat, what they type, any contact details they give, and their browser’s time zone are sent to ChatHive, which answers and, if the visitor leaves their details, saves them as a lead for you.
- When you press “Test connection” in the settings, your site sends the Site ID and its domain to ChatHive once, as a test.
The chat does not set cookies or store anything in the visitor’s browser.
ChatHive is a paid service with a 14-day free trial. The plugin itself is free, has no locked features and does not stop working because of the trial.
- Terms of Service: https://chathive.ca/terms
- Privacy Policy: https://chathive.ca/privacy
The plugin suggests wording for your own privacy policy (Settings, then Privacy). Tell your visitors that the site uses a chatbot.