About this plugin
Chatvox adds an AI chatbot to your WordPress website so visitors can ask questions, get help, and share their contact details in one chat widget. Use it for customer support, lead generation, and live support with human handoff.
Train your AI agent on your website, documentation, FAQs, and uploaded files. Connect the agent to WordPress from Settings > Chatvox with one click, or enter its Agent ID. No theme edits or embed code required.
Create a Chatvox account | Explore Chatvox | Documentation | Plans and pricing
AI customer support using your content
Help visitors find answers about your business, products, and services. Add website pages, sitemaps, files, text, and Q&A pairs to your agent’s knowledge in Chatvox, then test its answers before publishing.
Lead generation inside the conversation
Configure the Collect Leads action in Chatvox to ask for names, email addresses, phone numbers, and custom details. Choose when to ask and which fields to require, so visitors can request a quote, book a follow-up, or express interest while chatting.
Live chat and human handoff
Enable human handoff to bring a teammate into a conversation when a customer needs a person. Your team can reply through live chat or follow up through Helpdesk tickets in Chatvox.
A chat widget that fits your website
Customize your widget’s appearance and behavior in Chatvox. Set your brand colors, choose its position, and control which domains can display it. Changes are managed in your Chatvox account.
Simple WordPress setup
- Connect your AI chatbot to your Chatvox account with one click, or enter an Agent ID.
- Follow the setup guide from Settings > Chatvox.
- Open guides for agent knowledge, lead capture, and human handoff from WordPress.
- Load the widget on your site’s frontend only after an agent is connected.
- Remove the widget at any time with Disconnect.
- Keep your theme files unchanged.
Account and plan requirements
This plugin is free to install and requires a separate Chatvox account. Agent training, conversations, leads, live chat, integrations, and billing are managed in Chatvox. Available features and usage limits depend on your Chatvox plan.
Lead capture and human handoff require eligible plans. See current plans and pricing before choosing a plan.
To get started, follow the Quick Start and Web Widget installation guide.
External Services
This plugin relies on the third-party/external Chatvox service to load the customer support chat widget on the frontend of your website.
- Service Name: Chatvox (https://chatvox.co)
- Script Location: https://my.chatvox.co/embed.js
- Purpose: Renders the interactive chat widget allowing visitors to communicate with your AI agent.
- Data Transmission: When the chat widget loads or is interacted with on the frontend, standard visitor browser metadata (such as IP address and user-agent), chat message content, and any information a visitor submits through configured chat workflows may be sent to Chatvox’s servers to process and deliver responses.
- Connect button (optional): If you select “Connect to Chatvox”, your browser opens Chatvox so you can sign in and choose an agent. Your site address is sent to Chatvox, and this site then exchanges a one-time code with Chatvox once to receive your Agent ID (and, if you chose it, the identity verification secret).
- Signed-in users (optional, off by default): If you turn on “Identify logged-in WordPress users to Chatvox”, the widget also sends a signed token containing each logged-in user’s ID, display name, and email address to Chatvox. The token also contains your site’s address, so Chatvox keeps users of different sites apart. Nothing is sent for visitors who are not logged in.
- Terms of Service: https://chatvox.co/terms-of-service
- Privacy Policy: https://chatvox.co/privacy-policy