About this plugin
Chatwick adds an AI chatbot to your WordPress site, powered by the Chatwick Cloud service. You don’t manage any OpenAI or Anthropic API key: create a Chatwick account, buy prepaid credits (1 credit = 1 conversation), paste your account key, and go live in minutes.
How it works: the plugin sends each message to the Chatwick service, which holds the AI keys server-side, checks your credit balance, calls the AI model, and returns the answer. You only ever paste an account key.
The optional knowledge base feature lets the assistant answer from your own site content (pages, posts, WooCommerce products and any public custom post type): you choose what to index, the plugin sends it to the Chatwick service for indexing, and content stays in sync automatically as you publish, update or delete it.
This plugin requires an account on the third-party Chatwick service to function. See the “External services” section below for exactly what data is sent and links to the terms and privacy policy.
Main Features
- Powered by the Chatwick Cloud service, with no OpenAI/Anthropic key to handle
- Prepaid credits (1 credit = 1 conversation), topped up from the Chatwick dashboard
- Knowledge base (RAG): the assistant answers from your own pages, posts and WooCommerce products, with automatic background sync
- Per-site assistant instructions (persona/tone) sent securely to the service
- Floating chat bubble with configurable position, color, and title
- [waicb_chatbot] shortcode for inline embedding anywhere
- Per-visitor conversation history tracked via UUID cookie
- Encryption at rest for the account key
- Admin dashboard: settings, conversation list, message logs
- Rate limiting (20 requests/minute per IP) via WordPress transients
- Multisite compatible
- Zero Composer dependencies: native PHP and WordPress Core only
External services
app), operated by Massamba MBAYE, to power the chatbot. An account on this service is required for the plugin to function. The service is what holds the AI provider keys and runs the AI models on your behalf.
The plugin communicates with the service in the following cases:
- When a visitor sends a chat message (endpoint: https://api.chatwick.app/api/chat.php ). The plugin sends: the visitor’s message and recent conversation messages, your assistant instructions, your account key, the site URL, a per-visitor conversation identifier, and a salted hashed IP address of the visitor (the raw IP is not sent). This is used to generate the reply and to bill per conversation.
- When checking your balance / connection (endpoint: https://api.chatwick.app/api/status.php ). The plugin sends your account key and site URL.
- When you use the optional Knowledge base feature (endpoint: https://api.chatwick.app/api/kb-sync.php ). The plugin sends the content you chose to index (titles, text, excerpts, URLs, and for WooCommerce products their price and attributes), plus your account key and site URL. Content is re-sent automatically when you publish, update or delete it. You control which content types are indexed, and can index none.
The Chatwick service in turn relies on AI providers (OpenAI, Anthropic) and other sub-processors to deliver the service. What data is stored, for how long, and the full list of sub-processors are described in the service’s policies.
By installing this plugin and connecting your account key, you agree to the Chatwick service terms and privacy policy:
- Terms of Service: https://chatwick.app/cgu.php
- Privacy Policy: https://chatwick.app/confidentialite.php