Active installationsNewAdoption metric — not a quality score
WordPress.org ratingNo WordPress.org ratings yet
Official packageDirect from WordPress.org
Repository metrics are context, not quality scores. Active installations measure adoption and can strongly reflect a plugin’s age and historical popularity. Ratings, recent updates and “Tested up to” metadata also do not guarantee modern code, error-free operation, security, feature completeness or suitability for a particular site. Why active installs don’t tell the whole story →
WP PlugIndex currently records Demfilz Support Tickets version 1.0.1 as active, updated 1mo ago and tested up to WordPress 7.1.
Overview
About this plugin
Demfilz Support Tickets turns your WordPress site into a proper support desk. Customers open tickets from a page on your site, follow the conversation by email or in their browser, and rate the service when it is done. Your team works every ticket from one screen inside wp-admin.
On the front end
A support portal you place with the [dsup_support] shortcode or the Support Tickets block.
Guests can open tickets with just a name and an email address, or you can require a login.
Signed in customers see all of their tickets automatically. Guests can ask for a secure emailed link to theirs.
A clean conversation view: replies, attachments, status, and a reply box that reopens closed tickets.
Optional satisfaction rating when a ticket is resolved.
In the dashboard
Dashboard with open, unassigned, mine and past-SLA counts.
Ticket list with filters for status, priority, department and agent, plus full text search, bulk actions and CSV export.
A single ticket screen with the whole thread, internal notes the customer never sees, canned replies, attachments and an activity log.
Departments, each with its own notification inbox and agent pool.
Agents are ordinary WordPress users you promote, with their own signature and departments. There is also a dedicated Support Agent role for support-only logins.
Reports: volume per day, per status, per department and per agent, average first response, average resolution and satisfaction.
Automatic behaviour
New tickets are assigned round robin, to the least busy agent, or left for someone to claim.
SLA response and resolution targets per priority, with alerts when a target is missed.
Resolved tickets close themselves after a set number of days, and quiet customers get a reminder.
Every notification email is a template you can edit, with placeholders for the ticket, customer and agent.
Built carefully
Attachments are stored under a random, non-executable file name and only served to people entitled to see them.
Nonces, capability checks, honeypot, signed form timestamps and per address rate limiting on every public form.
Custom tables, so a busy desk never bloats your posts table.
Privacy exporter and eraser for GDPR requests.
WordPress.org metadata
Plugin tags
Topics listed for this plugin in the WordPress.org directory.
contact form
customer support
help desk
ticket system
Compatibility & maintenance
Compatibility & maintenance
Tested with WP 7.1
Marked as tested with the current WordPress 7.1 release.
Current WordPress releaseWordPress 7.1
WordPress.org Tested up to7.1
Minimum requirementsWordPress 5.8 · PHP 7.4
Update activity11 Sept 20261mo ago
“Tested up to” is directory metadata supplied by the plugin author. WP PlugIndex does not turn an older declaration into a claim that the plugin is incompatible.
Changes recorded by WP PlugIndex
Recent tracked changes
Version1.0.0→1.0.1
Tracking & source
WP PlugIndex tracks public WordPress.org directory metadata and records selected version, compatibility and availability changes as they are detected.
