About this plugin
Some problems scream; the ones that cost you most stay silent. Checkout breaks, order emails vanish, a payment gateway switches off, the site white-screens after an update — and every hour of it costs you sales. And finding the cause is a second bill you can’t read: hours of developer “discovery” you pay for but can’t follow.
DiagnosticIQ watches around the clock — and when something breaks, diagnoses it with AI we’ve built and tuned specifically for WooCommerce. We engineered it around how Woo stores actually fail, and keep it current as WooCommerce, its gateways, and its plugins change — so you’re diagnosed against today’s failures, not last year’s.
It can email you when your store’s health drops (opt-in alerts, delivered through your site’s own email — see the FAQ), then names the root cause and the exact fix in plain English: the steps to fix it yourself, and what to hand your developer with a head start. See it in action on a live demo store — open the sandbox in your browser, no install needed.
Free: Store Health Dashboard
An always-on read of your store, refreshed automatically. Runs entirely on your server — no external calls, no AI, no cost.
- Your money path, watched live — payments, checkout, order emails, orders flowing, site online: every step a customer takes to pay you, each with a live status. Catch a break the moment it happens, before it costs you a sale.
- Around-the-clock watch on your most valuable asset — 24/7, DiagnosticIQ guards the store your business runs on. It flags the silent sales-killers that quietly cost you orders — a payment gateway switched off, order emails not sending, checkout erroring out, order flow stuck — and the nastier surprises too: files in your site root that don’t belong (an early sign of malware), plus a snapshot of the plugin, theme, and WooCommerce versions you’ll need when something breaks.
- Opt-in email alerts — scheduled scans can email you when a new critical problem or a health-score drop appears. Alerts are opt-in, and delivery rides your site’s own email (see the FAQ) — everything an alert would tell you is always on the dashboard too. Free for everyone.
Paid service: AI diagnosis & fix
When something actually breaks, the free dashboard tells you that it’s broken. The AI diagnosis — performed by our external diagnosis service — tells you why, and gives you the exact steps to fix it.
- Tell it what you’re seeing, in your own words. “Checkout isn’t working,” “orders stopped coming in” — no logs to pull, no jargon to learn. Guided intake turns a symptom into a diagnosis.
- Purpose-built AI for WooCommerce — not generic slop. It reasons over your store’s own signals — plugin and theme inventory, versions, recent errors, mail failures, config — against the WooCommerce failure patterns it’s built to recognize, and names the root cause and the exact fix steps in plain English.
Every diagnosis ends with the fix. You never get “here’s what’s wrong” and nothing else — each report closes with a prioritized fix, split so you know exactly what’s yours and what’s your developer’s:
- Safe to try yourself — store-owner steps with no risk (re-enable a gateway, flip a setting back, clear a stuck queue), in plain English.
- Hand to your developer — anything needing code or deeper access, written as a scoped brief (the cause, the signals behind it, the suggested fix) so they start at the solution, not discovery.
- Confidence & safety on every step — each step is flagged for how sure the diagnosis is and whether it’s safe to run, so nothing gets applied blind. And it’s all read-only: DiagnosticIQ shows you the fix, never touches your site.
Your first 2 AI diagnoses are free on every site — no account, no card, no license key. com. Everything else shipped in this plugin works without paying anything; see “External services” below for exactly what the service sends and when.
Who is this for?
- Store owners who want to know what’s wrong before paying a developer to find out.
- Agencies and freelancers who want the root cause in minutes when a client’s store breaks.
Built by
DiagnosticIQ is designed, built, and backed by Prima Digital.
External services
The free Store Health Dashboard runs entirely on your server and makes no external calls. No screen or scheduled task ever contacts an external service on its own — the plugin only connects when you click “Run diagnosis” (with or without a license key), or when a saved license key is validated.
com, operated by Prima Digital) in two situations:
- License validation (only if you save a license key) — your license key and site URL are sent to verify your subscription. This happens when you save or validate a key, and is then re-checked automatically (up to twice a day) while you have the plugin’s admin pages open. No store data is sent during validation.
- Running a diagnosis — when you click “Run diagnosis,” the diagnostic payload is sent to our service, which uses the Anthropic Claude API to generate the plain-English report. This applies to your free diagnoses too: your first 2 diagnoses per site are free and need no key — for those, your site address is sent instead of a license key so the service can track the per-site free allowance. The payload contains: your store/site configuration, the active plugin and theme inventory with versions (including mu-plugins and drop-ins), server, PHP and database versions, relevant WordPress configuration flags, recent error-log excerpts (which may include messages written by other plugins on your site), the filenames of unexpected files found in your site root, recent mail-failure reasons, and the problem description you type. Before sending, the payload is scrubbed of personal data and secrets — email addresses, phone numbers, IP addresses, and API keys/tokens are redacted. Customer and order records are never included.
Data sent to run a diagnosis is processed by Anthropic on our behalf. Anthropic’s terms: Commercial Terms · Privacy Policy.
Our service terms: Terms · Privacy