About this plugin
Extraordinary AI Shopping Assistant is an AI chatbot and sales assistant for
WooCommerce. Shoppers ask for what they want in their own words, and it searches
your catalogue, answers questions about your products, adds items to the cart,
presents your real shipping rates and payment methods, and hands over to your
normal WooCommerce checkout.
It runs on our hosted AI service, so a free or paid account is required and there
is no API key for you to manage — see Third-Party Services below for exactly
what that involves.
Try it before you install
com — a real WooCommerce
shop with the assistant running on it. Ask it for something, add it to the cart,
and take it to checkout. Nothing to install and no account to create.
com/software/ai-shopping-experience
What a conversation looks like
>
Shopper: I need a jacket for a wet commute, under $300
90) is the closest in that range.
Your returns policy gives you 30 days if it is not right. Add it?
Shopper: yes, medium — and what is the cheapest delivery?
Assistant: Added. 90, 3–5 days. Ready to check out?
Those prices, shipping rates and the returns answer all come from your store and
your own uploaded documents — not from the model’s imagination.
What it does
- Conversational product discovery — search and compare your catalogue in natural language
- Recommendations — personalised from the shopper’s own past orders when they are signed in
- Cart control — add, remove and change quantities, including product variations
- Shipping and payment — your real WooCommerce rates and gateways, never invented ones
- Order help — a signed-in shopper can ask about their own orders
- Knowledge base (RAG) — upload PDF, Word (.docx), Excel (.xlsx), CSV, TXT or Markdown
- Custom instructions — set the assistant’s persona and house rules
- Answers in your language — follows your site language, or force a specific one
- Conversations inbox — read shopper chats in wp-admin, pause the AI and reply as a human
- Sales analytics — revenue, add-to-cart and conversion attributed to chat
Grounded in your own content
Upload your shipping policy, returns policy, size guides or spec sheets, and the
assistant answers from those instead of guessing. It replaces several things at
once: a product finder and conversational search for your catalogue, a customer
support chatbot that answers from your own policies, a product recommendation
engine, and a live chat inbox with human handoff for the conversations that need
a person.
How it works: no API key, no AI bill
All AI processing happens on our servers rather than yours. That means you never
create an AI provider account, never paste an API key into WordPress, never
expose a key on your own server, and never receive a bill from an AI provider —
your plan covers it.
The trade-off is that the plugin is a client for that service and does not work
on its own. The free plan exists precisely so this costs nothing to find out:
800,000 tokens a month, one store, three knowledge-base documents, and no
payment card. Signup asks for your name and email and takes about two minutes.
You paste the licence key into the plugin and you are running.
Safety
Every conversation passes through a fixed policy layer that cannot be switched
off. The assistant stays on the subject of your store, refuses to reveal system
prompts or credentials, obtains store data only through defined tools, and
declines illegal or unethical requests. Replies are filtered before they reach
the browser.
Built for WooCommerce
Product data is read through the WooCommerce REST API, and shipping and payment
options through WooCommerce’s own hooks — never by querying WooCommerce tables
directly. The plugin is compatible with High-Performance Order Storage (HPOS).
Trademark notice
Extraordinary AI Shopping Assistant for WooCommerce is an independent product
and is not affiliated with, endorsed by, or sponsored by WooCommerce,
, OpenAI, or F5, Inc. “WooCommerce” and “OpenAI” are used only to describe
the software this plugin works with, and remain the trademarks of their
respective owners.
Third-Party Services
This plugin relies on external services to function. By activating it and using
the assistant, data from your site is transmitted to the services below. If you
are not comfortable with this, do not use the plugin.
1. com
The service that holds the AI provider credentials, verifies your licence, meters
your token usage, and streams the assistant’s replies back to your site.
Data sent, and when:
- On every shopper chat turn: the shopper’s message, a trimmed history of that conversation, relevant excerpts from your uploaded knowledge-base documents, a compact summary of the products and cart being discussed (ids, names, prices, quantities), your licence key, your site URL, and the plugin version.
- When a signed-in shopper asks about their own orders: that shopper’s order numbers, statuses, dates, totals, currency, and the names and quantities of the items ordered. Shipping addresses and per-line totals are deliberately left out.
- When you upload a knowledge-base document: the extracted text of that document, so it can be turned into embeddings.
Shopper names, email addresses and payment details are not sent.
com/software/terms/
com/software/privacy/
2. com
The gateway forwards the prompt content described above to the OpenAI API to
generate replies and embeddings. This plugin never contacts OpenAI directly and
never holds an OpenAI key.
com/policies/row-terms-of-use
com/policies/row-privacy-policy
3. br
The storefronts that issue and validate subscriptions. Your plugin talks to
whichever one issued your key.
Data sent, and when: your licence key, your site URL and the plugin version —
when you activate a licence, once a day on an automatic re-validation, and when
you deactivate.
br/termos-de-uso-software/
br/politica-de-privacidade-software/
Data stored on your own site
Conversations — including those held by visitors who are not signed in — are
stored in your site’s database so you can read them in the Conversations screen.
You are the controller of that data and should describe it in your own privacy
policy. The plugin adds suggested wording under Settings → Privacy, and
supports WordPress’s personal-data export and erase requests for signed-in
customers.