About this plugin
FXOapps Order Returns for WooCommerce adds a complete return workflow to WooCommerce stores. Logged-in customers start returns from My Account → Retur on eligible completed orders within your configured return period. Shop staff manage every request from Order Returns in wp-admin with status updates, search, filters, and email notifications when a new return is submitted.
org edition works without a license key or external account.
Free Features
Admin Dashboard
View return totals, open and completed counts, recent activity, status breakdown charts, return-option distribution, and a timeline for the recent period.
See Screenshot 1.
Return Management
Browse return requests in a searchable, filterable list with pagination. Open individual requests to review order and product details, customer contact information, return reason, handover details, selected return option, bank details when provided, and update return status.
See Screenshots 2–3.
Admin Settings
Configure the plugin under Order Returns → Settings:
- General — return period in days, admin notification email, and date format for storefront and emails.
- Return Flow — product condition and return reason rows, optional detail fields, and per-reason return shipping fee payer (shop or customer).
- Return Options — enable built-in customer-facing return options such as bank transfer, store coupon, and product exchange, with translated labels.
- Handover — courier return with shop-calls-courier or customer-calls-courier modes and editable notices.
See Screenshots 4–7.
Appearance
Customize the customer-facing return wizard with colors, border radius presets, input styling, and theme compatibility options.
See Screenshot 8.
Full Frontend Return Flow
Logged-in customers get a guided return experience in My Account: select a returnable product from a completed order, choose product condition and return reason, provide courier pickup details when handover is enabled, select a return option, enter bank details when required, and submit the request.
See Screenshots 9–16.
Also included in Free
- Customer confirmation email and admin alert when a new return is submitted.
- Editable storefront and admin translations, compatible with multilingual setups such as WPML and Polylang.
- IBAN validation when bank transfer is selected.
- In-admin support contact form.
- WooCommerce HPOS (custom order tables) compatibility.
PRO Features
The following advanced features are available in the separate commercial FXOapps Order Returns PRO plugin:
Return experience
- Guest returns without account login (public return page with order verification).
- Group returns (multiple products from one order).
- Customer product image uploads on returns.
- Courier pickup date on the return form.
- In-person handover at store locations.
- Per-reason “shop calls courier” override on return shipping.
Store operations
- Automatic stock restore when a return is completed.
- WooCommerce store credit coupons for coupon-type returns (created when completed).
- Bulk status actions on the returns list.
- Internal admin notes on return records.
- Print return / RMA slip.
- Date range filter on the returns list.
- Filter returns by return option and show the selected option in the list.
Reporting and exports
- CSV export with current list filters.
- Advanced dashboard with custom date range.
- Returns by product and return reason statistics.
- Scheduled and on-demand weekly return reports by email.
Automation and rules
- Customizable customer and admin email templates.
- Email notifications when return status changes.
- Multiple admin notification email addresses.
- Exclude selected products or categories from returns.
- Per-category return period overrides.
Support
- Priority support.
Upgrade to PRO
Need additional return management features? FXOapps Order Returns PRO adds advanced functionality for stores that need more control and flexibility.
View FXOapps Order Returns PRO →
See Order Returns → Settings → PRO Features in wp-admin for the full Free vs PRO comparison.