Gapify AI Customer Communication

Gapify AI Customer Communication connects your WordPress website to Gapify, an AI-first customer communication platform that revolutionizes how businesses interact with their customers.

🤖 AI-Powered Customer Support

Botify, Gapify’s intelligent AI chatbot, automatically handles customer inquiries with smart, contextual responses. This means:

• Increase Revenue: AI provides personalized shopping advice and product recommendations

• Reduce Costs: Decrease dependency on human support agents with automated responses

• 24/7 Availability: Never miss a customer inquiry, even outside business hours

• Smart Conversations: Context-aware AI understands customer intent and provides relevant help

🚀 Key Benefits

• Revenue Growth: AI-driven shopping assistance converts more visitors to customers

• Cost Reduction: Automated responses handle routine inquiries without human intervention

• Enhanced Experience: Instant, intelligent responses improve customer satisfaction

• Scalable Support: Handle unlimited conversations simultaneously

⚡ WordPress Integration Features

• One-Click Setup: Enter your Gapify website token and go live instantly

• Smart User Identification: Automatically identify WordPress users for personalized service

• Advanced Display Rules: Control exactly when and where the AI assistant appears

• Multi-language Support: Serve customers in their preferred language

• Role-Based Control: Customize chat availability based on user roles

• Mobile Optimized: Perfect experience across all devices

🎯 Perfect For

• E-commerce Stores: AI shopping assistant increases sales and reduces cart abandonment

• SaaS Businesses: Automated onboarding and feature guidance

• Service Providers: Instant quote generation and appointment scheduling

• Educational Platforms: AI tutoring and course support

• Any Business: Looking to scale customer support without increasing costs

Advanced Configuration

• Position Control: Left or right side positioning

• Theme Integration: Light, dark, or auto theme detection

• Widget Styling: Standard or flat design options

• Message Bubble: Show/hide message notifications

• Popout Button: Optional popout functionality

• Base Domain: Cookie domain configuration for multi-domain setups

User Identification

Automatically pass WordPress user information to your Gapify dashboard:

• User ID or email as identifier

• Display name and avatar

• Email address

• Phone number (from user meta)

• Custom user data

Display Rules

Fine-tune when your chat widget appears:

• Role-Based Hiding: Hide from administrators, editors, or any user role

• Post Type Exclusion: Exclude from products, pages, or custom post types

• URL Pattern Matching: Use wildcards to exclude specific URLs

• Guest User Control: Special handling for non-logged-in users

Developer Friendly

• Clean, well-documented code

• WordPress coding standards compliant

• Extensive hooks and filters

• Comprehensive test suite

• SOLID principles architecture

Privacy Policy

This plugin may collect and transmit user data to Gapify servers when user identification is enabled. The data transmitted includes:

• User ID or email (as configured)

• Display name (if enabled)

• Email address (if enabled)

• Avatar URL (if enabled)

• Phone number (if enabled and available)

This data is only sent when:

1. User identification is explicitly enabled in settings

2. A user is logged into WordPress

3. The chat widget is displayed

No data is collected or transmitted without explicit configuration. Review the Gapify Privacy Policy and ensure compliance with your local privacy requirements.

Support

For support, feature requests, or bug reports:

• Visit the WordPress.org support forum

• Contact Gapify support through your dashboard

• Check our documentation

License

This plugin is licensed under the GNU General Public License v2 or later.

Open Source Distribution:

org requirements and to ensure users have the freedom to use, study, modify, and distribute the software.

Commercial Use:

While this plugin is open source under GPL v2, Gapify may offer additional commercial licensing terms for enterprise customers or those requiring proprietary modifications. ai for commercial licensing inquiries.

Third-Party Service:

This plugin connects to Gapify’s cloud-based AI customer communication platform. ai/terms.

About Gapify

Gapify is a modern customer support platform that helps businesses provide exceptional customer service through live chat, email, and other communication channels.

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