About this plugin
Gisoo AI adds an AI support assistant, a helpdesk and writing tools to a WordPress or WooCommerce site. pro/api/v1) with the API key you enter. The key is stored on your site only and never reaches a visitor’s browser.
The plugin’s interface is in Persian (Farsi) and right-to-left; it is made for Persian-language sites. The Gisoo service also answers from hosting and servers inside Iran.
Live chat with an AI assistant
- A lightweight, right-to-left chat widget that opens full screen on phones.
- The assistant answers from your own notes (“custom knowledge”) and from your published posts, pages and WooCommerce products, and links to the page it used.
- For every message it decides to answer, to hand the conversation to a person, or to stay silent (“thanks”, “ok”). Below the confidence level you set, it hands over.
- An operator inbox in wp-admin with reply suggestions, a per-conversation AI switch and chat-to-ticket.
- Support hours, teaser message, colours and position, pages to hide on, email alerts.
- Cost guards: AI replies per conversation and per day, chats started per connection, maximum message length, and the assistant pauses when credit runs out.
Support tickets
- A [netarz_ai_tickets] shortcode (its page is created on activation) and a “Support” tab in WooCommerce “My account”.
- Tickets for members and guests; guests follow their ticket through a private link sent by email.
- Departments, priorities, assignees, internal notes, canned replies, signature, WooCommerce order picker, auto-close and customer ratings.
- AI for tickets in three modes: off, private drafts for your staff, or automatic answers when it is confident. One-click ticket summaries.
Writer and content tools
- An assistant box in the block and classic editors: full articles, outlines, rewriting, proofreading, translation, excerpts, titles and tags, FAQ, social posts.
- SEO title and description, saved to Yoast SEO, Rank Math, AIOSEO or SEOPress fields when one of them is active.
- WooCommerce product descriptions (full and short).
- Image generation and featured images, image alt text, and reply suggestions for comments.
Credit and usage
- Account balance, the key’s spending limit if you set one, and a 30-day cost chart.
- A local log of every request (feature, model, tokens, request ID). The text of messages is not stored in the log.
What it costs
The plugin is free, open source and has no locked features. AI requests use prepaid credit in your Gisoo account, charged per request at the price of the model you choose. pro/models and next to each model in the plugin’s settings.
com/netarz/netarz-ai-wordpress
External services
pro/api/v1), run by Gisoo, to generate AI answers, text and images and to show your account’s balance and usage. The plugin cannot do any of its AI work without this service.
The plugin sends nothing to the service until a site administrator enters a Gisoo API key in the plugin’s settings. After that, requests are made from your web server (never from the visitor’s browser), and only in these cases:
- Account and usage – when an administrator saves the key, presses “Test connection” or opens the plugin’s dashboard or settings: the API key is sent to read the account balance, the key’s spending limit, the cost of the last 30 days and the list of available models with their prices.
- Live chat – when a visitor writes in the chat widget and the AI assistant is on: the recent messages of that conversation (the visitor’s and the replies), the site name, the assistant’s name, your custom knowledge notes and short excerpts of your published posts, pages and products that match the question. The visitor’s email address, phone number and IP address are not sent.
- Tickets – when AI drafts, automatic answers or summaries are on, or a staff member asks for one: the ticket’s subject and messages, the customer’s name, the order number if one was chosen, the site name and matching excerpts of your published content.
- Writer tools – when a user with access presses a writer button: the text, title or product details they asked the tool to work on; for image generation, the prompt; for alt text, the image file itself; for comment replies, the comment and the post title.
Every request carries your API key, the plugin’s version and your site’s address (in the User-Agent header). Text sent for an AI request is passed on to the company that makes the chosen AI model.
- Gisoo terms of service: https://gisoo.pro/terms
- Gisoo privacy policy: https://gisoo.pro/privacy
The plugin also adds a suggested paragraph about this service to your site’s privacy policy guide (Settings → Privacy).