About this plugin
HeySpark adds a modern chat, call, and video widget to your site and a conversational inbox inside WP-Admin. Your chat data stays on your WordPress install. No external services, no monthly subscriptions, no accounts to create.
Just install, activate, and start chatting.
Why HeySpark
- Self-hosted. Conversations live in your database, on your server. Nobody else sees them.
- No accounts. Install and go. No signup, no API keys.
- Modern UX. A messenger-style widget your visitors already know how to use.
- Fast. Lightweight, deferred asset loading, no heavy framework dependencies.
- Translation-ready. Full text domain, bundled POT, right-to-left compatible.
Free features
- 100% free live chat
- “Call now” functionality with WebRTC audio calls that are secure and private
- Floating chat widget on your site with Shadow DOM isolation (no theme conflicts)
- WP-Admin inbox with a conversation view
- Real-time chat via long-polling (no external service required)
- Online/Away toggle
- Offline message form with email notifications when you’re away
- Pre-chat form with name + email capture
- Optional GDPR consent checkbox with configurable text
- Appearance settings: greeting, brand color, launcher position (left/right)
- Mobile show/hide toggle
- Sound + desktop notifications for new messages
- Repeating new-chat sound until you open the conversation
- Read receipts (sent / seen ticks), with the exact “seen” time on hover
- Auto-close inactive conversations after a chosen time
- Live “visitors online” dashboard with activity scores
- Optional visitor country lookup in the dashboard, with a country filter (off by default)
- Clickable links in the GDPR consent text
- Visitor can view previous conversations after a chat is closed
- Close conversations from the admin inbox
- Translation-ready, bundled POT
- Responsive, accessibility-minded design (keyboard navigation, ARIA live regions, focus management)
Pro features (available separately)
Upgrade to HeySpark Pro for:
- One-to-one video calls (camera to camera, relayed through your own TURN server)
- Agent-initiated chats: proactively message online visitors
- Multiple agents: map WP roles to agent capability, route new conversations
- Quick responses (canned replies)
- Page include/exclude rules
- Business hours with timezone support
- CSAT ratings after conversations end
- Custom branding: your own widget logo and closed chat-bubble icon
- “New visitor” alerts (sound and/or desktop notification when someone lands)
- “What’s new” announcements shown inside the widget
- Custom CSS for the widget
io/store/heyspark-pro.