About this plugin
Hippoo-Ticket: A Free WooCommerce Plugin for Seamless Customer Support
Hippoo-Ticket adds a support ticket button to the WooCommerce “My Account” page, allowing customers to easily communicate with shop owners and request support. Shop owners can reply to tickets directly from the WordPress dashboard or, if they have the Hippoo WooCommerce app installed, they can manage tickets inside the app without needing to open the dashboard.
How It Works:
- Customers can submit support tickets related to their orders from their My Account page in WooCommerce.
- Shop owners can manage and respond to these tickets inside their WordPress dashboard or using the Hippoo WooCommerce app.
- Both customers and shop owners can upload and send images as part of their support conversation.
- The ticket template is customizable, so you can tailor it to fit your brand’s style and workflow.
Key Features of Hippoo-Ticket:
- Support Ticket Submission: Customers can effortlessly submit support tickets regarding their orders directly from the WooCommerce store.
- Efficient Communication: Seamlessly manage and respond to support tickets, ensuring timely and effective customer support.
- Mobile and Desktop Access: Access and respond to support tickets using the WordPress dashboard or the Hippoo WooCommerce app.
- Image Uploads: Both customers and shop owners can send images within the support conversation.
- Push Notifications: If you purchase the Hippoo ticket Extension inside the Hippoo WooCommerce app, you’ll receive real-time notifications for new customer tickets and replies.
- Customizable Templates: Modify the ticket template to match your store’s design and branding.
Enhance your customer support workflow with Hippoo-Ticket, whether you prefer the convenience of the Hippoo WooCommerce app or the familiarity of the WordPress dashboard. Install Hippoo-Ticket now and provide exceptional support to your valued customers.
Third-Party Service Usage
This plugin utilizes the following third-party services:
Hippoo Central Web Service:
- Purpose: Retrieving a list of compatible products from our central Hippoo website, which this plugin can work with.
- Service Endpoint: Hippoo Central Web Service
- Terms of Use and Privacy Policy: Hippoo Website Terms of Use and Privacy Policy
We understand the importance of transparency when it comes to utilizing third-party services. This documentation is provided to ensure that users are fully aware of how and why external services are utilized within this plugin. If you have any concerns or questions regarding the usage of these services, please feel free to contact us.