About this plugin
LiveSession is a session replay tool that will help you learn more about your users. You can watch how they interact with your website. The sessions can be filtered according to different variables, including location, devices, browsers, engagement score,and many more.
LiveSession is a great solution for UX designers, marketing professionals, customer support teams, and everyone who works with websites.
This plugin allows you to install LiveSession on your WordPress website.
Features
- Always-on session recordings – The software records everything the visitor does on the website, including mouse movements, scrolls, and clicks. The sessions can be replayed, rewatched, and analyzed later. You can see exactly what your user sees, just like you’re sitting next to them.
- Engagement score – When you record a lot of sessions, it’s time-consuming to go through all of them one by one. Thanks to the engagement score, you can filter the most interesting recordings automatically.
- Custom properties – Would you like to identify the users you’re watching? It’s possible with custom properties. You can import data from other analytics tools and add more context to your sessions.
- Inspect mode – Track how users interact with particular elements of your website. Inspect mode allows you to find sessions that contain what you’re looking for.
- Rage clicks and error clicks – Rage clicks detect JavaScript errors, while error clicks are recorded when the user clicks on something very fast and repeatedly. These two features will help you spot points of frustration.
- Clickmaps – Clickmap allows you to see what elements of your website were clicked and how many times in a retroactive fashion. You can view aggregated click values from multiple sessions for a given section during session playbacks. With engagement heatmaps, you see the most frequently interacted elements of your web page from all sessions. This in turn helps the user refine their websites and CTAs for better conversion rates and lead generation, boosting company growth and success through optimized user experience.
- DevTools – See all console logs in one view or by a severity level – info, warn and error. Debug your website or web application with ease and shorten the time needed to provide superb customer support.
- Funnels (NEW) – analyze your visitors’ paths and boost conversion rates by eliminating obstacles that prevent your customers from buying. Use LiveSession Funnels to add another dimension to your UX research.
Use cases
LiveSession can be used by professionals from different fields:
- UX/Product
Use session recordings as a usability testing method. Research your design decisions, see what works and what can be improved.
- Marketing
Filter sessions by UTM tags and track the effectiveness of your campaigns. See how visitors interact with the website and find new marketing opportunities.
- Customer support
LiveSession can be integrated with the most popular help center tools (more details below). What’s more, you can assign support tiers to particular recordings. This will help you deliver the best service possible.
- UX/Product
Use session recordings as a usability testing method. Research your design
- Software development
Thanks to in-depth qualitative analysis, as well as automatic rage clicks and error clicks detection, you’re able to debug your web application faster.
Wide range of integrations
LiveSession can be integrated with:
- other analytics stacks, such as Google Analytics, Google Tag Manager,and Segment
- help center tools, including Intercom, LiveChat, HelpScout, Drift, Crisp,and Olark
- E-commerce software, e.g. Shopify, BigCommerce,and Wix
The full list of integrations is available here.
Testimonials
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We tried almost every recording tool out there. LiveSessions was the best in relation to price/quality. The recordings are perfect and the app is loading fast.
The support is super fast & friendly!
Gasper Vidovic, Databox
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I believe that LiveSession is a must if you have a website, blog, online store, app. Seeing what users really do on your website, where they click, what they don’t click etc. will be the best what can happen to you that will help you design UI/UX that converts better.
We noticed 110% increase in sign-ups, over 40% increase in paid subscriptions for our service and we have reduced churn by 40%.
Wojciech Jasnos, RocketLink
Contact
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