About this plugin
miniDesk adds an AI live chat to your WordPress site in one click. The AI answers your customers from your own pages, and your team takes over from the miniDesk inbox whenever it is needed.
What you get:
- One-click connection. Install, click Connect, and the chat is live on your site. No code to copy.
- AI that answers customer questions from your site’s content. The free plan includes 75 AI conversations a month, with no card.
- Make the chat yours from WordPress: colour, position, theme, opening message and language, with a live preview of the chat on a phone.
- Choose whether the AI answers by itself or writes drafts for your team to send.
- Recognized signed-in users. The chat knows who is signed in to WordPress, and nobody can pretend to be them.
- WooCommerce order lookups. The AI answers “where is my order?” with the real status and tracking link, and your team sees the customer’s orders next to the conversation.
- Hide the chat on chosen pages or paths, like your checkout.
- The number of conversations waiting for a reply, right in your WordPress admin.
- Works on any WordPress site, with or without WooCommerce.
- The chat speaks English, French, German, Spanish and Portuguese (Brazil).
How it works:
ai, where your team answers conversations and manages its plan. The chat appears on your site, conversations land in your miniDesk inbox, and your replies reach customers in the chat or by email.
WooCommerce orders, without API keys:
Other chat tools ask you to create a WooCommerce API key, which opens every order in full. miniDesk asks the plugin instead, and the plugin only ever sends what a customer can see in their own account: order number, date, status, items, total, shipping method, tracking and notes to the customer. Never addresses, phone numbers, payment details or private notes.
Only proven customers see their orders: people signed in to your store, people who emailed you from the order’s address, and anyone who gives the order number with its checkout email. A stranger typing someone else’s email gets nothing.
Order lookups are off until you turn them on. You also choose whether the AI sends order answers by itself or a teammate approves them first.
Privacy and data:
ai to make the chat work. See the External services section below for details.
js is the chat preview from miniDesk’s own dashboard, running on WordPress’s React. It is built, unminified, with esbuild from the files in assets/preview-src/, which also holds the build script and a README.
Documentation:
- WordPress: https://docs.minidesk.ai/integrations/wordpress
- WooCommerce: https://docs.minidesk.ai/integrations/woocommerce
External services
ai, an external service that provides the live chat, the AI and the inbox. ai in these situations:
ai with your site address, site name and the address of the plugin’s page, so you can sign in and pick a workspace. ai.
ai, which answers with the waiting count, your plan and usage, and your chat’s settings. A copy of a connected site sends nothing.
While the miniDesk AI page is open: the “Your chat” preview is drawn by the plugin itself and shows your workspace logo, loaded from miniDesk’s file storage. ai.
ai, where conversations are stored.
When a signed-in WordPress user opens the chat: on a connected site, the plugin sends their WordPress user ID, email, name and a signed token proving they are signed in. With only a pasted public key, their email and name are sent with their first message and stored as unverified. The plugin sets a first-party cookie, minidesk_li, when a user signs in: a per-user marker made with your site’s secret key, holding no personal data, never sent to miniDesk, SameSite=Lax, removed when they sign out.
It lets the page know to ask WordPress who is signed in, and drops the previous person’s conversation when someone else signs in.
When order lookups are on: miniDesk sends signed requests to your site’s REST API. Your site answers only for proven customers (signed in, emailed from the order’s address, or giving the order number with its checkout email), and only with order number, date, status, items, total, shipping method, tracking and notes to the customer. Never addresses, phone numbers, payment details, private notes, IP addresses or user agents.
miniDesk keeps no copy of your orders: they are fetched when needed.
What miniDesk stores: conversations, customer details (name, email and what they write), and AI activity logs.
- Terms of service: https://minidesk.ai/en/terms/
- Privacy policy: https://minidesk.ai/en/privacy/