About this plugin
NeuroSystems Libro de Reclamaciones Peru te ayuda a implementar un Libro de Reclamaciones Virtual en tu sitio WordPress, siguiendo los lineamientos establecidos por INDECOPI de acuerdo con la Ley N° 29571 (Código de Protección y Defensa del Consumidor).
Este plugin está diseñado específicamente para negocios que operan en Perú y necesitan cumplir con las regulaciones de protección al consumidor de manera fácil y profesional.
Main Features
- Legal Compliance: Form with fields required by INDECOPI regulations
- Automatic Code Generation: Creates unique codes for each complaint (e.g., REC-20250102-0001)
- Notifications: Sends a receipt to the customer and a notification to the administrator
- Management Panel: View, manage and respond to complaints directly from WordPress
- Responsive Design: Form adapts to mobile, tablet and desktop devices
- Easy Implementation: Use the shortcode [neurlrp_libro_reclamaciones]
- File Attachments: Allows customers to attach files
- Guardian Data: Support for representative information when the consumer is a minor
PRO Version
Upgrade to the PRO version for additional features:
- Email Diagnostics and Logs
- Custom Email Configuration (Sender, CC, BCC)
- Data Export to CSV/Excel
- File Attachments in Responses
- Priority Support
- License System
Get PRO Version
Legal Requirement
According to Peruvian Law N° 29571 and Supreme Decree N° 011-2011-PCM, providers selling products or services in Peru through the internet are required to have a Virtual Complaints Book accessible on their website.
Disclaimer of Liability
Please note that this plugin provides a standard template designed to facilitate compliance with general regulations. However, specific legal requirements may vary depending on your business type.
Important: The authors of this plugin are not responsible for the legal compliance of your specific business. We strongly recommend consulting with your legal department or a lawyer to ensure this format meets your company’s specific obligations. This tool is a technical solution to publish the form and manage notifications, but it does not replace professional legal advice.
External Services
This plugin connects to an external service for conversion tracking purposes.
Service: NeuroSystems Conversion Tracking API
Purpose: Tracks when users click the “Get PRO Version” link in the plugin settings page to help us understand upgrade interest.
Data Sent: Domain name of the WordPress installation
When: Only when an administrator clicks the PRO upgrade link in the plugin settings
pe/wp-json/lrp-license/v1/track-conversion
Privacy & Terms:
pe/privacy-policy/
pe/terms-of-service/
No personal data or user information is transmitted. Only the domain name is sent for statistical purposes.
Additional Info
Developed by NeuroSystems
pe
pe/producto/libro-de-reclamaciones-pro/