About this plugin
Papaya Assist is an AI chatbot plugin for WordPress that turns your website into a smart support system powered by Retrieval-Augmented Generation (RAG).
Instead of generic AI answers, the chatbot responds using your own content — including FAQs, product documentation, help articles, policies, and manuals. This makes it ideal for customer support, knowledge bases, SaaS onboarding, and eCommerce support automation.
With Papaya Assist, you can deploy a fully functional AI support chatbot in minutes — no coding, no training models, and no complex setup required.
The chatbot appears as a floating chat widget on every page of your WordPress site and works seamlessly on desktop and mobile.
Key Features:
- AI chatbot for WordPress powered by OpenAI and RAG
- Upload documents (PDF, DOCX, TXT) to build your knowledge base
- Automatic AI customer support based on your website content
- One-click setup from WordPress admin (no external setup required)
- Fully customizable chat widget (colors, title, branding)
- Real-time streaming AI responses for natural conversation experience
- Secure document processing with vector search (Pinecone)
- Mobile-friendly chat widget with fullscreen mobile mode
- Lightweight frontend — no heavy CSS or JS libraries
- Works with most WordPress themes and caching plugins
How It Works:
- Install and activate Papaya Assist
- Sign up or log in from your WordPress dashboard
- Upload your documents (FAQ, guides, manuals, policies)
- Click “Process Documents” to build your AI knowledge base
- The chatbot automatically answers visitor questions using your content
Third-Party Services
This plugin uses external services provided by Papaya Assist to deliver AI chatbot functionality. No data is sent to third-party services until you activate the plugin and connect an account.
Papaya Assist Admin API
- URL: https://34i2s32sx774dqpo6wssfi2jzy0ycwmw.lambda-url.us-east-1.on.aws
- Purpose: Account login, authentication, document upload, ingestion, usage tracking, and account management
- Data sent: email, API key, tenant ID, file metadata, and passwords (secure HTTPS)
Papaya Assist Chat API
- URL: https://iirqt9b6h3.execute-api.us-east-1.amazonaws.com/Prod/chat
- Purpose: Non-streaming chatbot responses
- Data sent: visitor messages, conversation history (last 10 messages), tenant ID
Papaya Assist Streaming API
- URL: https://dd63bb6z7j4r7pyiwvi5sqmhcq0gsgyz.lambda-url.us-east-1.on.aws/
- Purpose: Real-time streaming AI chat responses (default mode)
- Data sent: visitor messages, conversation history (last 10 messages), tenant ID
Papaya Assist Authentication
- URL: https://weng.ca/auth/chatbot/
- Purpose: Sign up / login for plugin activation
- Data sent: tenant ID (URL parameter only)
Amazon S3 (Document Storage)
- Purpose: Secure document storage for uploaded knowledge base files
- Data sent: full document contents via presigned upload URLs
OpenAI API
- URL: https://api.openai.com
- Purpose: AI response generation and document embedding (RAG processing)
- Data sent: user queries, conversation context, and document content
- Terms: https://openai.com/terms/
- Privacy: https://openai.com/privacy/
Pinecone Vector Database
- URL: https://pinecone.io
- Purpose: Stores embeddings for document-based semantic search (RAG retrieval)
- Data sent: vector embeddings generated from uploaded documents
- Terms: https://www.pinecone.io/terms/
- Privacy: https://www.pinecone.io/privacy/
All services are hosted on AWS (us-east-1). By activating this plugin and creating an account, you agree to Papaya Assist Terms and Privacy Policy:
ca/terms
ca/privacy