About this plugin
Turn your website content into answers, leads and sales opportunities PingUp AI+ is an AI chatbot for WordPress and websites designed for customer support, lead generation, product discovery and conversational ecommerce. It can be deployed in minutes, requires no coding and uses your company’s actual content to answer visitor questions. Web pages, FAQs, PDF documents, product pages and technical content become a conversational knowledge base that customers can explore using natural language. Unlike generic AI chatbots, PingUp AI+ uses a RAG-powered chatbot engine combining semantic and deterministic search to retrieve relevant information from customer-approved sources. It can help visitors: find information quickly; discover products and services; compare available options; receive assistance around the clock; reach the most relevant page; continue the conversation through WhatsApp. PingUp AI+ combines a straightforward no-code setup with advanced AI retrieval, ecommerce features, analytics and WhatsApp integrations. Support. Recommend. Convert. PingUp AI+ is more than a simple FAQ chatbot. It can assist users throughout the customer journey: Awareness – Introduce the company, services and key information. Consideration – Explain features, requirements and available alternatives. Decision – Recommend relevant products, services and content. Conversion – Direct the user to a product page, contact request or WhatsApp conversation. Support – Answer customer questions using approved company information. How PingUp AI+ works 1. Install the plugin Install and activate PingUp AI+ from your WordPress dashboard. A secure connection links the website to your PingUp account without requiring a complex manual API configuration. The WordPress plugin with secure SSO connection is currently in development and will be available soon. A lightweight JavaScript snippet is available for other platforms and custom websites. 2. Connect your knowledge sources Choose the content your AI chatbot should know: web pages and posts; individual URLs; XML sitemaps; PDF documents; custom text; FAQs; technical documentation; product pages; ecommerce catalogs. There is no need to manually create hundreds of question-and-answer combinations. PingUp AI+ crawls, processes and indexes the selected content. 3. Customize the chatbot Configure the widget from the dashboard: colors; logo; position; light or dark mode; welcome messages; quick replies; automatic opening; typewriter effect; calls to action; WhatsApp connection. No theme or code changes are required. 4. Publish the widget Review your sources and chatbot preview, then publish it on the website. PingUp AI+ can start answering questions and directing users to the most relevant information, product or communication channel. 5. Analyze customer conversations Conversations generate analytics, intent classifications and content-gap insights. Discover: what visitors are looking for; which products attract interest; which questions are asked most often; where website information is incomplete; which conversations show commercial potential. Why choose PingUp AI+? Fast deployment Connect your website, add your sources, customize the widget and publish. The initial setup is designed to take only a few minutes. No-code configuration No development, prompt engineering or vector-database experience is required. The main settings are managed through a visual dashboard. Answers based on your content PingUp AI+ uses knowledge sources selected by your organization instead of relying exclusively on the general knowledge of an AI model. This helps keep answers aligned with your actual products, services and documentation. Accurate search across complex catalogs Hybrid retrieval combines semantic understanding with exact matching. The chatbot can understand natural-language requests while retaining precision for: product codes; models; technical names; locations; specifications; price ranges. Built for lead generation and conversions PingUp AI+ recognizes conversational intent and can direct visitors to: products; landing pages; forms; quotation requests; sales contacts; WhatsApp Business. Automatically updated knowledge Knowledge sources identified as stale can be automatically recrawled overnight. This keeps the chatbot aligned with the latest published website content. Insights for SEO, marketing and customer care Visitor questions reveal needs, objections and missing information. PingUp AI+ turns conversations into insights that can be used to: improve website pages and FAQs; optimize product content; plan new resources; refine campaigns and sales messaging; reduce repetitive support enquiries. Core Features RAG AI Chatbot Engine PingUp AI+ uses Retrieval-Augmented Generation to search customer-approved knowledge sources before creating an answer. This allows the chatbot to provide responses grounded in the company’s content. Hybrid Search PingUp AI+ combines: Semantic search – Understands the meaning and intent behind a question. Deterministic search – Finds exact words, codes, product names and specific matches. This combination improves both conversational queries and technical searches. Context-aware follow-up questions PingUp AI+ keeps track of the active conversation. For example, a visitor may ask: “Which model is the most affordable?” and then: “Is it available in black?” The chatbot understands that the second question refers to the product discussed previously. PingUp AI+ internally rewrites follow-up queries with the necessary context before searching the knowledge base again. Intent Detection PingUp AI+ identifies the primary purpose of each conversation, including: information requests; support needs; solution comparison; commercial interest; purchase intent; contact requests; post-purchase support. Detected intents are aggregated in the analytics dashboard. Multi-format knowledge base Supported sources include: URLs; sitemaps; web pages; blog posts; PDF files; custom text; FAQs; technical documentation; product pages. Automatic website crawling PingUp AI+ can crawl individual pages or complete website sections through an XML sitemap. Sources requiring an update can be automatically recrawled overnight. Automatic metadata extraction When a page is imported, PingUp AI+ can also analyze: SEO titles; meta descriptions; Open Graph data; images; structured data; Schema.org markup; product metadata. This information improves content interpretation and in-chat presentation. Customizable chatbot widget Match the chatbot to your website through: custom branding; logo; colors; dark mode; widget position; welcome messages; placeholders; quick replies; automatic opening; typewriter animation; desktop and mobile settings. Multilingual interface The widget and dashboard are available in English and Italian. Knowledge sources can be organized by language for multilingual websites. Conversation Analytics The dashboard provides: complete conversations; message volumes; time-series data; usage by chatbot; usage by organization; popular questions; detected intents; unanswered questions. AI Intelligence AI Intelligence analyzes conversations and turns them into actionable insights. It includes: intent classification; conversation trends; monthly email reports; content-gap detection; alerts for questions without an adequate answer. Teams and multiple organizations PingUp AI+ is designed for companies, groups and agencies. It supports: multiple users; team invitations; multiple organizations; multiple chatbots; multiple widgets; multiple domains; plan-based access and limits. Custom webhooks and events PingUp AI+ can connect chatbot interactions to external workflows through custom webhooks and events. The widget can also trigger configured Meta/Facebook Pixel events, subject to the website’s consent and privacy settings. AI Chatbot for Ecommerce and WooCommerce PingUp AI+ can turn an online catalog into a conversational commerce experience . Visitors do not need to understand categories, filters or technical terminology. They can simply explain what they need: “I need an outdoor solution under €200.” “Which product is best for a beginner?” “Show me an available model with these features.” PingUp AI+ analyzes the request, searches the indexed catalog and recommends relevant alternatives. Product Advisor The Product Advisor uses information from indexed product pages to recommend items based on: customer needs; requested features; category; price; availability; stated preferences; conversation context. Product cards in chat Search results can be displayed as product cards containing: image; product name; price; availability; rating; product-page link. Product Preview Product Preview shows how PingUp AI+ interprets a product page before it is presented to visitors. It can be used to validate: image; price; availability; rating; structured product information. Valid Schema.org structured data is required to generate complete product cards. Checkout stays on your website PingUp AI+ does not replace the ecommerce checkout and does not directly process payments. The chatbot guides customers to the relevant product page or buying journey, which continues on the website. WhatsApp Business and PingUp WhatsApp API From website question to sales conversation When a visitor requires human assistance or shows strong commercial interest, PingUp AI+ can display a WhatsApp call to action. The CTA can include: a WhatsApp Business number; a pre-filled message; custom button text; display conditions; contextual information. This creates a direct path from website assistance to a conversation with the company. PingUp WhatsApp API For more advanced use cases, PingUp WhatsApp API can extend AI-powered conversations directly to WhatsApp. Depending on the selected service and subscription plan, it can support workflows for: lead generation; enquiry qualification; customer support; information delivery; human escalation; conversational automation; continuity between website and WhatsApp. PingUp WhatsApp API features are available on eligible plans. Add-ons and premium features Product Advisor and Product Cards Unlock catalog recommendations, product cards and product-data preview. WhatsApp Integration Enable configurable handoff to a WhatsApp Business number. PingUp WhatsApp API Extend AI conversations and automations across WhatsApp. Advanced AI Intelligence Unlock additional intent analysis, time-series analytics, reports and content-gap insights. Watermark Removal Remove PingUp AI+ branding from the chatbot widget. White Label Customize the chatbot experience for a company or agency brand. Additional Bots, Domains and Organizations Increase account limits for multiple websites, brands, customers or business units. Feature availability depends on the selected subscription plan. Who can benefit from PingUp AI+? AI Chatbot for ecommerce and retail PingUp AI+ helps customers find, understand and compare products. It can provide: conversational catalog search; personalized product suggestions; product comparisons; price and availability information; links to relevant product pages; WhatsApp handoff. It is suitable for WooCommerce stores, fashion, furniture, electronics, beauty, food, spare parts and B2B catalogs. AI Chatbot for healthcare Clinics, healthcare centers and medical organizations can make the following information easier to access: services; locations; opening hours; exam preparation; procedures; booking instructions; documentation; administrative FAQs. PingUp AI+ does not provide diagnoses and should not replace healthcare professionals. AI Chatbot for financial services and banking Banks, insurance providers and financial organizations can use PingUp AI+ to simplify access to: products and services; requirements; procedures; documentation; published terms; customer support channels; appointment information. The chatbot should not replace regulated financial advice or professional assessments. AI Chatbot for real estate Real estate agencies can help visitors find properties based on: location; property type; budget; size; number of rooms; features; availability. Interested leads can be directed to a property page or transferred to WhatsApp. AI Chatbot for travel and hospitality Hotels, resorts, travel agencies and tour operators can answer questions about: rooms; destinations; itineraries; services; policies; check-in and check-out; dining; activities; booking procedures. AI Chatbot for education Schools, universities and training organizations can provide information about: courses; programs; requirements; fees; calendars; enrollment; learning materials; student FAQs. AI Chatbot for Human Resources PingUp AI+ can support HR and recruitment teams with: job information; candidate FAQs; company culture and benefits; application procedures; onboarding; internal policies. It does not automatically make recruitment decisions. AI Chatbot for customer service Organizations with high volumes of repetitive enquiries can use PingUp AI+ as a first level of customer assistance. It can answer common questions and direct visitors to the correct documentation, procedure, page or contact. Questions that cannot be answered adequately are identified as content gaps. AI Chatbot for marketing and advertising Marketing teams and agencies can use PingUp AI+ to: explain services; qualify interest; recommend landing pages; identify intent; trigger events; collect customer insights; move prospects to WhatsApp. AI Chatbot for event management Conferences, exhibitions, webinars and venues can provide updated information about: schedules; speakers; tickets; locations; opening times; sponsors; accessibility; attendance procedures. AI Chatbot for restaurants and food services Restaurants, chains and food-service businesses can answer questions about: menus; ingredients; published allergens; locations; opening hours; events; reservations; delivery. The chatbot can direct visitors to the booking system or open a WhatsApp conversation. AI Chatbot for B2B businesses Manufacturers, distributors, software companies and consultancies can transform technical documentation and catalogs into a searchable AI assistant. PingUp AI+ helps users understand complex products, compatibility, differences and contact procedures. Take your website to the next level with PingUp AI+ Install the AI chatbot, connect your content and start turning visitor questions into answers, leads and sales opportunities. Activate PingUp AI+ and move your most valuable conversations from your website to WhatsApp. External services This plugin relies on PingUp, a third-party hosted AI chat assistant service, to work. Once you have connected your account, selected a bot and enabled the widget: Your site’s frontend loads the PingUp widget script from PingUp’s servers and displays the chat widget to your visitors. Messages that visitors type into the chat widget are sent to and processed by the PingUp service in order to generate replies. Your WordPress server communicates with the PingUp API (to list your bots, to manage the connection and to verify twice a day that the connection has not been revoked) using a revocable, site-specific access token stored in your WordPress options. No data is sent to PingUp before you explicitly connect the plugin to your PingUp account, and nothing is loaded on your site’s frontend until you also select a bot. Service provider: PingUp — Privacy Policy .