About this plugin
With ProDuck you turn customer service into content marketing by converting customer chats into content pages to reuse them as blog pages or FAQs and to attract new customer via content marketing. More specifically, published chats get indexed by search engines, increasing your authority on google and co. Your ranking will benefit soon.
Hence, published chats can easily be shared on social media as if it were new blog articles. All chats can be received and managed in the ProDuck app as well as in your browser.
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Features
Chat to Website
- Page Generator – Simply add new pages to your shop by editing and publishing useful chats
- SEO-Content – Published chats are search engine optimized (SEO) by default and promote your google ranking through sustainable content marketing
- Sharing Function – Chats can easily be shared with your community on various channels such as email, facebook or twitter
- Expert Profile – Publish a customized profile on ProDuck.de to attract more customer
- Statistics – Live metrics for all your chats are displayed on your dashboard
Live Chat Function
- Live Chat – Smart real-time live chat function to lead up to 10 chats at once
- At the Point of Sale – Modul integration at different places on your page
- Responsive – The chat is seamlessly adapting to various mobile and desktop screens
- Chat History – All chats can be edited and maintained in your ProDuck Expert Account
- Alternative Contact – Show alternative contact channels in case you are absent
- No Cookie Barrier – The chat works independent of the third-party cookie settings of your visitors
Benefits for Merchants
- ProDuck improves your ranking on Google and co. by reusing your customer conversations and enabling search engine indexation.
- The set-up pages can easily be promoted on social media and keep your community alive.
- The smart live chat offers you a convenient and innovative way to connect with your customers.
Benefits for Customers
- Customer can request immediate support by using the responsive live chat
- Chats can be displayed in widgets on relevant pages to solve remaining questions instantly
- Customer will find relevant products from your portfolio (if you have configured this option) in the chat to allow a sales interaction as if they are in your local store
Recommendations
We recommend to submit at least two chats per week, to keep your page interesting for search engines. Adjust the wording of your customers’ question in the “quackify” section after the chat was accomplished, to find a very catchy headline which will be indexed on google later on. Try to provide crisp, but also holistic answers to customer queries.
Additional answers can help, to keep a specific question relevant to future visitors with similar issues. Holistic answers are more likely to support a good ranking on search engines. From our experience, your site ranking will benefit noticeably after 20 published chats.
All the best. Your ProDucks.
What makes ProDuck unique
- ProDuck is the only live chat with integrated chat to website feature
- We exploit the value of your answers by converting them into single pages, placed on your website and helping you to reach a better position on google and co.