About this plugin
Clients effortlessly raise support tickets from their orders and receive email alerts upon ticket replies, simplifying their support journey.
Enhance customer support on your WooCommerce store with our Product Ticket System. Enable customers to create support tickets based on their orders, while administrators manage them seamlessly. Effortlessly streamline communication, resolve queries, and boost customer satisfaction.
Revolutionize customer support on your WooCommerce platform with our innovative plugin, the Product Ticket System For WooCommerce. Upon activation, it seamlessly introduces a custom post type, ‘Support Tickets’, and a dedicated settings tab for easy configuration.
From the settings menu, you can tailor ticket fields, designate ticket management users, and refine email templates to suit your brand. Our plugin ensures smooth communication by triggering emails with every chat message exchange, facilitating seamless interactions between customers and administrators.
Enjoy the convenience of predefined ticket statuses—’New’, ‘Open’, and ‘Resolved’—alongside the option to add custom statuses. Both customers and administrators have the ability to close tickets, promoting efficient query resolution. However, ticket reopening remains an exclusive privilege reserved for administrators.
Customers can effortlessly create support tickets based on their purchased orders. Whether via the ‘My Account’ page or directly from order listings, they can access their ticket history and submit new tickets with ease.
Administrators gain a comprehensive overview of all tickets through the ‘Support Tickets’ menu. Selected users with designated roles, such as ‘YSL Product Ticket’, can efficiently manage tickets, ensuring seamless operations and exceptional customer service.
Features of Product Ticket System For WooCommerce
- Custom Post Type: Introduces a ‘Support Tickets’ post type for easy management.
- Settings Tab: Offers a dedicated settings tab for streamlined configuration.
- Customizable Fields: Tailor ticket fields to suit specific needs.
- User Management: Designate users authorized to manage tickets.
- Email Templates: Craft personalized email templates for seamless communication.
- Real-time Email Alerts: Receive email notifications on ticket replies for prompt assistance.
- Predefined Statuses: Utilize preset ticket statuses (‘New’, ‘Open’, ‘Resolved’) for efficient tracking.
- Custom Status Options: Add custom status options for enhanced flexibility.
- Ticket Closure: Allows both customers and administrators to close tickets.
- Exclusive Reopening: Only administrators can reopen closed tickets.
- Order-based Ticket Creation: Customers can create tickets based on their purchased orders.
- Streamlined Ticket Submission: Simplifies ticket creation directly from the ‘My Account’ page or order listings.
- Efficient Ticket Management: Administrators gain a comprehensive overview and can manage tickets seamlessly.
- Role-based Access: Designated users with specific roles can efficiently handle ticket management tasks.
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