About this plugin
ReplaiPM Order Messaging sends WhatsApp order notifications to your WooCommerce customers from your shop’s own WhatsApp number: the moment an order is placed, paid, shipped, ready for pickup or refunded, with the tracking number and courier filled in. Unpaid and on-hold orders get a follow-up with a pay link that works on any device. Abandoned checkouts get a WhatsApp message with a link that rebuilds the exact cart.
When customers reply, the message lands in one inbox, where Replai’s assistant answers with the order already known.
No Meta Business API application, no template approval, no per-message fees. The plugin delivers order events to your Replai workspace; Replai pairs to your existing WhatsApp number by QR, like WhatsApp Web, and sends every message at a human pace with hourly and daily caps.
Free, without an account
Every order gets a Message on WhatsApp box: the customer’s number in international form and a ready message for the order’s status, with the pay link for unpaid orders and the tracking number for shipped ones. Press Open in WhatsApp, check the message and send it from your own phone. No Replai account needed.
What you get with Replai
- One WhatsApp message per order status, using your store’s own status names, including custom statuses.
- Fields you can insert: order number, items, totals, pay link, tracking number, courier, tracking link, shipping details, customer name, shop name and more.
- Follow-ups after a chosen delay, sent only if the order is still in that status, cancelled the moment it moves on.
- Quiet hours for follow-ups, so nobody is chased overnight.
- Admin alerts to up to five of your own numbers on new orders, failed payments and refunds.
- Abandoned checkout recovery with a link that rebuilds the cart on any device.
- Works with the classic and the block checkout, and with high-performance order storage (HPOS).
What automatic sending needs
pm). Order messages are included in the Growth and Pro plans, and every store can try them free for 7 days, with no card. Sending is off and test mode is on when you first connect, so every message goes to your own phone until you decide otherwise.
External services
pm), to send WhatsApp messages on your behalf. They do not work without it. The Message on WhatsApp box on each order works without Replai.
What is sent, and when
- When an order is created or changes status: the order number, status, line items, totals, shipping method and cost, the customer’s billing name, phone number and email, the shipping address, any customer note, and any tracking number and courier recorded on the order. This is sent to https://app.replai.pm/api/hooks/woocommerce/ so that Replai can compose and send the WhatsApp message.
- When the plugin is activated or its settings are saved: the store name and address, so Replai can show which store is connected.
- Abandoned-cart capture is on by default and can be switched off under WooCommerce, Settings, Replai. While it is on: once a shopper types a phone number, email or first name at checkout, those fields and the cart contents are stored in your own database and sent to Replai so it can send a recovery link if the checkout is not completed. Nothing is sent before a phone number or email has been entered.
WhatsApp links
me, a WhatsApp service operated by Meta, with the customer’s number and your message in the link. Nothing is sent until you press send in WhatsApp. com/legal/privacy-policy
Consent
The plugin offers two modes, chosen in its settings. In “note” mode, order updates are treated as transactional and a line under the phone field says WhatsApp updates will be sent. In “checkbox” mode, an explicit opt-in checkbox is added to checkout, its answer is stored on the order, and Replai honours a “no”.
pm/legal/terms
pm/legal/privacy