About this plugin
Retora turns returns into a smooth, branded experience for your customers and a fast, organized workflow for your team. Shoppers request a return from their account in a few clicks, and you approve, track, and refund everything from a single screen in WordPress.
No more scattered emails or spreadsheets. Every request becomes a structured RMA with its own status, history, and resolution, so nothing slips through the cracks.
Why store owners choose Retora
- Cut support tickets with a clear, guided return flow
- Approve and refund in seconds, straight through your payment gateway
- Set your return policy once and let automated rules do the work
- Keep customers in the loop with branded status emails
- Own your data. Everything stays in your WordPress database.
Customer return portal
- Self-service returns built into the My Account page
- Guest returns through a secure email link, no account required
- Partial returns by choosing specific items and quantities
- Photo uploads for damaged or incorrect items
- Live status tracking from request to resolution
Admin dashboard
- Searchable, filterable list of every return request
- One click to approve, reject, request more info, mark received, or complete
- Full timeline and private notes on each request
- Refunds processed through your WooCommerce payment gateway
- Built-in analytics for return rate, value at risk, processing time, and top reasons
Automated rules engine
Set your policy once and let Retora enforce it for you:
- Eligibility windows based on order age, product, or category
- Auto approval for low value or specific reason returns
- Customer limits that stop repeat abuse
- Required fields such as photos or a detailed reason
Built for modern WooCommerce
- Compatible with High-Performance Order Storage (HPOS)
- Compatible with the WooCommerce Blocks checkout
- GDPR personal data export and erasure
- Import and export your return data as JSON
Do more with Retora Pro
Upgrade to Retora Pro when you are ready to add:
- Store credit with balance tracking and optional bonus value
- Exchanges with linked replacement orders
- Prepaid return shipping labels from leading carriers
- Fraud protection with automatic flagging and blacklists
Source Code
The admin interface is built with React using @wordpress/scripts. The human readable source for the compiled files in /build is included with the plugin in /src. To rebuild, run npm install and then npm run build.