About this plugin
Sublex Chat answers your customers’ questions using only what your business has told it: your website, your documents, your own answers. This plugin puts that assistant on your WordPress site.
When it has nothing to answer from, it says so and offers to take a name and a number rather than inventing something. Every question it could not answer is collected in your dashboard, most asked first, so you can see what your site does not explain and write the answer once.
It is deliberately small. It adds one script tag to your pages and nothing else: no stylesheet, no jQuery, no block editor assets, and not a single extra request for your visitors. That tag is the same one you could paste into your theme by hand.
The plugin exists so you do not have to, and so it survives your next theme update.
The other reason to use it: your chat window’s colour, wording and shape live in your Sublex Chat dashboard. Pasted by hand, those settings are frozen into the tag, and changing one means pasting it again. With the plugin, you change it in the dashboard and this site follows on its own.
What it needs
A Sublex Chat account and an assistant. Try it on your own site first: it reads your pages and answers your questions before you install anything.
What it sends, and where
com and to nowhere else, in two situations.
When you connect the site with a code, once:
- Sent: the code you typed, and this site’s own web address.
- Received: your assistant’s public key. Your site’s address is added to that assistant’s allowed list at the same time, which is the whole reason a code is easier than pasting a key.
Twice a day, and whenever you save the settings screen:
- Sent: your assistant’s public key, and this site’s own web address.
- Received: what your chat window should look like, and whether this site is on your assistant’s allowed list.
Nothing about your visitors, your posts, your users or your email address is ever sent. com, exactly as they would with a pasted tag.
Privacy policy and terms.
What it does not do
- It does not add a dashboard to WordPress. Your conversations, knowledge and billing stay in one place.
- It does not collect anything about your visitors on your server.
- It does not show notices, upsells or reviews prompts anywhere outside its own settings screen.
Sublex Chat is built by Sublex Digital, a web design studio in The Gambia.