About this plugin
Texnity for WooCommerce connects your WordPress / WooCommerce store to the Texnity WhatsApp Business API so you can:
- Send order status notifications (placed, processing, on-hold, completed/shipped, cancelled, refunded, failed) using your approved WhatsApp templates.
- Recover abandoned carts with automated WhatsApp reminders (up to two, at configurable delays) and a one-click cart-restore link.
- Notify a store admin number whenever a new order arrives.
- Receive inbound replies and delivery/read status via a secured webhook, with a full message log in wp-admin.
- Let customers confirm or cancel an order by replying with a keyword (e.g. “yes” / “cancel”), automatically advancing the order to a status you choose.
- Send manual / ad-hoc template messages to any number.
Each event maps to an approved Texnity template name, and the plugin fills template variables from the order (customer name, order number, total, items, tracking number, and more).
This plugin requires a Texnity account and connects to a third-party service to send and receive messages. See External services below.
External services
This plugin relies on the Texnity WhatsApp Business API, a third-party service operated by H3 Technologies (Texnity), to send and receive WhatsApp messages. The plugin will not send or receive any messages until you enter your Texnity secret key on the plugin’s settings page, and it does not function without a Texnity account.
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What data is sent, and when:
- When you connect / verify your key (settings page): your site URL and the plugin’s webhook callback URL, together with your Texnity secret key.
- When you sync templates: your Texnity secret key only.
- When a notification is sent (order status change, abandoned-cart reminder, new-order admin alert, or a manual send): the recipient’s phone number, the template name, and the template variable values you have mapped — which may include the customer’s name, order number, order total, ordered items, and tracking number — plus your secret key. An optional media URL is sent only if you configure a media template.
- Inbound (from Texnity to your site): Texnity calls your site’s webhook URL with inbound reply text, the sender’s phone number, and message delivery/read status updates.
No data is sent to any other third party. By using this plugin you agree to Texnity’s Terms of Service and Privacy Policy:
- Terms of Service: https://texnity.com/terms-of-service/
- Privacy Policy: https://texnity.com/privacy-policy/
You are responsible for obtaining any consent required to message your customers on WhatsApp in your jurisdiction, and for complying with WhatsApp/Meta’s Business Messaging policies.