About this plugin
TicketZero is an AI-powered customer service inbox. This plugin connects your WordPress website to your TicketZero account:
- Live chat without code: Pick your widget and it is embedded in the right place. No theme editing.
- One-click connection: You are briefly redirected to TicketZero, confirm, and come back already connected. No copying of keys.
- With WooCommerce (optional): Syncs order and customer data so the AI can answer order-status questions and suggest matching products.
de).
External services
de), an external SaaS service operated by CC Consulting GmbH. Without a TicketZero account the plugin has no function. de:
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One-click connection (connect handshake). de/connect/wordpress. This passes your website URL ( home_url ), your website name ( get_bloginfo( 'name' ) ), a return URL back into your wp-admin, and a random state value.
After you confirm, you come back with a workspace reference and a connection token. Triggered only by your explicit action in the admin area.
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WooCommerce synchronization (optional). de/v1/public/wordpress/woocommerce. TicketZero then uses this key to read product, order and customer data via the WooCommerce REST API, so the AI assistant can answer order-status questions and suggest matching products.
Triggered only by your explicit action in the admin area.
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Front-end chat widget. js on the public pages of your website (with your workspace and, if set, widget reference as query parameters). When visitors use the chat, their messages and chat-related data are transmitted to and processed by TicketZero.
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Cart handoff to checkout. tz_checkout=... ).
The plugin reads these items and adds them to the visitor’s WooCommerce cart.
TicketZero is a separate external service. Its use is subject to:
- Terms of Service: https://ticketzero.de/legal/agb
- Privacy Policy: https://ticketzero.de/legal/datenschutz