About this plugin
🎟️ Simple support tickets, built into WordPress
Collect, organise and reply to customer support requests from your WordPress dashboard – without paying for or learning a separate helpdesk.
Add a support form anywhere using a shortcode or link, receive tickets directly in your WordPress admin area, and keep conversations organised in one place. Easy to install and set up, it is perfect for small teams that need a simple, integrated helpdesk.
📥 Collect support requests with ease
Download and install the WordPress plugin, and easily add a support ticket form to your own WordPress website, or add links to the included pre-built page.
Users complete a simple set of fields, and submit their support ticket for you to review and respond to.
💬 Review and respond without leaving WordPress
Review all support tickets from within your WordPress admin area. No need to use a separate hosted service, or try to remember a different URL. Everything is stored in the same admin area as the rest of your site.
🚀 Prioritise support requests faster
Support tickets use a simple set of 3 statuses: open, replied or closed. Easily filter your tickets by clicking on the counters, to help prioritise support responses.
👆 Full ticket threads at your fingertips
Reply to support tickets directly in the WordPress admin area. View the full thread, and reply or close the ticket as needed.
🔔 Never miss a support update
Receive notifications via email on responses and changes to the ticket status. Tikkit keeps you constantly updated when things change – never be out of the loop again!