About this plugin
TWWIM AI is an AI assistant for WordPress and WooCommerce sites. Visitors type or speak what they want, and the plugin does it on the page. It navigates to the right category, filters products, opens an article, adds a product to the cart, or answers a question about your catalogue in the language the visitor used.
A normal chatbot replies with text. TWWIM AI replies with text and also performs the action the visitor asked for.
What a visitor can do
- Say or type “show me red running shoes under 80 euros” and land on the filtered product list.
- Say “add the black one to my cart” on a product page. The plugin picks the right variation and adds it.
- Ask about products, shipping, returns, or policies. The answers come from your own site content.
- Navigate hands-free: “go to checkout”, “open the FAQ”, “scroll to reviews”. Useful for touchscreens, kiosks, and visitors who can’t type easily.
- Skip filter menus on a phone. Speaking a request replaces the dropdowns, sliders, and filter chips that are awkward to use on a small screen.
- Use whatever language they prefer. The reply comes back in the same language.
On mobile
Mobile shopping is where filters and faceted search get painful. Dropdowns cover half the screen, tap targets are small, typing a precise query on a soft keyboard is slow, and opening filters, picking values, and closing them again takes five or six taps. A visitor on their phone can instead say “black kitchen aprons under 25 euros, organic cotton” and land on the filtered list.
One sentence replaces a handful of tap-throughs, which matters most on long-tail catalogues where the right product is buried four filters deep.
How it differs from a normal chatbot
- It maps a spoken or typed request to a concrete on-page action, instead of stopping at a text reply.
- It reads from your own catalogue and pages, so it does not invent information.
- Input can be voice or text. Output is text. There is no synthesised voice talking back.
WooCommerce integration
When WooCommerce is active, the plugin adds:
- Automatic catalogue sync. On activation and on every product create, update or delete, the plugin sends product data (title, description, price, stock, SKU, categories, attributes, variations, images, URL) to your TWWIM AI knowledge base. No customer data and no order data is sent.
- Product-aware answers. Questions like “do you have this in size 42” or “is this vegan” are answered against the products you have synced.
- Variation handling. Variable products (colour, size, plan length) are resolved before a cart action.
- Category and filter navigation. A spoken request maps to the correct WooCommerce category URL with the right attribute filters applied.
- Stock awareness. If an item is out of stock, the reply says so and points to alternatives from the same category.
What you get as a store owner
- Visitors who don’t know the exact search term still land on the right product.
- Routine questions about shipping, returns, sizing and availability are handled from your own content, without a support ticket.
- Voice input and text output help visitors who can’t type or prefer not to.
- A mobile shopping flow that does not rely on cramped filter UIs. Visitors describe what they want in one sentence instead of tapping through a filter drawer.
- One storefront that serves visitors in their own language, without a separate FAQ per locale.
- An admin dashboard embedded in WP admin for account, subscription, widget settings, and catalogue sync status.
Plugin features
- Voice and text input. Text replies. Floating widget on public pages.
- Automatic DOM and catalogue understanding. No manual content mapping.
- Widget position configurable (bottom-right, bottom-left, top-right, top-left).
- Per-page exclusion by page or post ID.
- WooCommerce product sync on create, update, delete.
- Admin dashboard embedded in WP admin (account, subscription, settings, sync status).
- One-click enable and disable.
- Custom CDN URL for enterprise setups.
How it works
- Install and activate the plugin.
- Open TWWIM AI in the WordPress admin sidebar, register or sign in, and create a tenant for this website. Creating the tenant generates the integration keys.
- The plugin picks up the keys and injects a small script into your site’s <head> automatically. If WooCommerce is active, it also starts syncing your products to your TWWIM AI knowledge base.
- Visitors see a floating widget. They speak or type what they want.
- The plugin works out the intent, reads from your catalogue and pages, and either replies in text or performs the action on the current page.
Requirements
- WordPress 6.0 or higher.
- PHP 8.0 or higher.
- WooCommerce 8.0 or higher for catalogue sync and cart actions. Optional. The widget works on any WordPress site.
You do not need a TWWIM AI account before installing. After activation, open TWWIM AI in the WordPress admin, register or sign in, and create a tenant for this website. Creating the tenant generates your integration keys and the plugin starts injecting the assistant script on your frontend automatically.
External services
This plugin connects to the following services when the described features are used. By installing and configuring the plugin you acknowledge that data may be transmitted to these services under the conditions below.
ai )
- When an administrator saves plugin settings – the plugin sends your integration key and saved settings (widget toggle, dock position, widget delivery URL, excluded page IDs) to your TWWIM AI account.
- When a visitor interacts with the assistant widget – the plugin sends the visitor’s query and the current page context to TWWIM AI for processing.
- When WooCommerce product sync is enabled – on product create / update / delete, the plugin sends the affected product data (title, description, price, stock status, SKU, categories, images, URL) to TWWIM AI. No customer or order data is sent.
- When any page with the assistant is loaded – the visitor’s browser downloads the widget JavaScript from TWWIM AI.
- Terms of Service: https://www.twwim.ai/en/terms-of-service
- Privacy Policy: https://www.twwim.ai/en/privacy-policy
- GDPR notice: https://www.twwim.ai/en/gdpr
com )
- When an administrator opens the Billing / Subscription screen inside the TWWIM AI admin dashboard – js.stripe.com is loaded to securely tokenise payment card details. Card data goes directly from the browser to Stripe; it never passes through this plugin or TWWIM AI.
- Terms of Service: https://stripe.com/legal/ssa
- Privacy Policy: https://stripe.com/privacy
Source code
The compiled JavaScript in dist/assets/ is produced from the React/TypeScript
dashboard source bundled with this plugin under the source/ directory (Vite
7 + React 19 + TanStack Router + Tailwind CSS 4).
md documents the build toolchain and build-time environment
variables. All sources are licensed under GPLv2 or later. No obfuscation or
custom minification is used – the compiled assets are the default Vite
production output.
The dashboard imports three private workspace packages (shared API schemas,
domain entities, and UI components) that are maintained in the TWWIM internal
monorepo and reused across multiple products. Their sources are available on
com.