About this plugin
WaLine Notifications for WooCommerce enables WooCommerce notifications and customer tools through WhatsApp. Keep customers informed about order updates and provide additional customer-facing features such as OTP login, restock notifications, reviews, and a WhatsApp support widget.
Key Features
- Automated Order Notifications: Send order status updates such as created, processing, completed, refunded, and other enabled order events to customers through WhatsApp.
- WhatsApp OTP Quick Login: Enable passwordless registration and login using verification codes sent to the customer’s WhatsApp number.
- Restock Notifications: Display a “Notify Me When Available” option on out-of-stock product pages and allow customers to subscribe for availability notifications.
- Order & Product Reviews: Collect product and store ratings through the plugin’s review functionality.
- Interactive Chat Widget: Display a customizable floating WhatsApp widget for customer support.
External / 3rd Party Service Notice
This plugin connects to the WhatsApp Line third-party service to provide WhatsApp messaging and related WooCommerce integration functionality.
- Service Name: WhatsApp Line Platform
- Service Website: https://line.sa
- API Service: https://whats.line.sa
- Terms of Service: https://line.sa/%D8%B4%D8%B1%D9%88%D8%B7-%D8%A7%D9%84%D8%A7%D8%B3%D8%AA%D8%AE%D8%AF%D8%A7%D9%85/
- Privacy Policy: https://line.sa/%D8%B3%D9%8A%D8%A7%D8%B3%D8%A9-%D8%A7%D9%84%D8%AE%D8%B5%D9%88%D8%B5%D9%8A%D8%A9
Why does this plugin connect to an external service?
The external service is required to provide WhatsApp messaging and related WooCommerce integration functionality that cannot be provided by WordPress alone.
What data may be transmitted to WhatsApp Line?
Depending on the features enabled by the store administrator, the plugin may transmit:
- Store & Account Information: Store URL, store name, administrator email address, merchant mobile phone number, and a unique store identifier.
- Customer & Order Data: Customer phone number, customer name, order number, order total, currency, order status, and relevant ordered product information when order notifications are enabled.
- Cart Recovery Data: Customer contact information, cart contents, cart totals, and checkout recovery information when cart recovery is enabled.
- OTP Verification Data: The destination mobile phone number and verification code when the OTP login feature is enabled and requested.
When is data sent?
- No external requests during activation: Activating the plugin does not make external HTTP requests or transmit customer data.
- Disabled by default: Notification features and store event notifications are disabled by default on a new installation.
- Administrator action required: External communication begins after the store administrator connects the store to the WhatsApp Line service and enables the relevant functionality.
- Revocable: Administrators can disable individual notification features or disable message sending from the plugin settings.
- Event-driven communication: Once a feature is connected and enabled, data is transmitted only when required by the enabled functionality, such as an enabled order notification, OTP request, restock subscription, or enabled cart recovery process.
How is the data transmitted and processed?
Communication between the WordPress site and WhatsApp Line uses HTTPS with TLS certificate verification enabled.
The service processes transmitted information to provide the enabled messaging and WooCommerce integration features, including message delivery and related merchant logs and reporting.