Order Cancellation & Returns for WooCommerce

Order Cancellation & Returns for WooCommerce helps store owners add a clear customer self-service workflow for WooCommerce order cancellation and return requests. Customers can request to cancel an eligible order or submit a whole-order return request from their account/order details page, while store managers control allowed statuses, request reasons, time limits, approvals, customer notices, and optional email action buttons.

Use this plugin when you want fewer manual support messages and a more organized way to handle cancellation requests, return requests and request history inside WooCommerce.

Premium upgrade | Documentation | Support | Demo

Key features

• Add a WooCommerce cancel order button for eligible customer orders.

• Add a WooCommerce return request button for eligible customer orders.

• Collect preset cancellation and return reasons.

• Let customers type an “Other reason” when preset reasons do not fit.

• Choose which WooCommerce order statuses allow cancellation requests.

• Choose which WooCommerce order status allows return requests.

• Set cancellation and return time limits.

• Require admin approval before a cancellation or return is processed.

• Register pending cancellation and pending return request statuses.

• Send store manager email notifications for new requests.

• Send customer email notifications when requests are approved or rejected.

• Save request notes and reasons in the WooCommerce order timeline.

• Show whole-order request history, dates, and pending, approved, or rejected outcomes in customer order details.

• Configure cancellation and return notices for request forms and request history.

• Configure separate approval and rejection notices for each request type.

• Optionally exclude orders containing only virtual products from returns.

• Optionally add Cancel actions to customer processing/on-hold emails and Return actions to completed-order emails.

• Configure settings under WooCommerce > Settings > Orders.

How it works

• The store owner enables cancellation, returns, or both from WooCommerce settings.

• The store owner selects eligible order statuses, reasons, time limits, and approval rules.

• Customers see a cancel or return button only when the order matches those rules.

• Customers submit a request with a reason.

• The plugin saves the request reason, updates the order status, adds an order note, and sends applicable configured email notifications.

• When approval is required, store managers approve or reject the pending request from the WooCommerce order screen. Otherwise, the eligible request is processed immediately.

• Approved cancellations move to Cancelled. Approved returns move to On hold; the plugin does not create payment refunds. Rejections retain the reason and restore the previous valid order status.

Best fit for the free version

The free version includes whole-order cancellation and return requests, customer request history, configurable request/result notices, virtual-only return exclusion, and optional customer email actions. It is a good fit when you want to collect reasons, review requests before changing order status, and notify customers without building a custom WooCommerce workflow.

Premium upgrade: WooCommerce Advanced Order Manager

WooCommerce Advanced Order Manager extends the free cancellation and return workflow into a broader order management toolkit.

Premium features include:

• Configurable approval and rejection statuses.

• Additional manager cancellation controls, including capturing reasons for cancellations made from admin.

• Item-level return requests with product and quantity selection.

• Return resolution choices such as refund, exchange, or store credit.

• Return attachment uploads with file count, file type, and required-file controls.

• Reorder / Order Again availability controls beyond the default Completed status.

• Custom WooCommerce order statuses with labels, colors, ordering, emails, and bulk actions.

• Popup appearance customization for borders, radius, shadows, colors, and buttons.

Premium functionality is delivered by the separate WooCommerce Advanced Order Manager plugin. The free plugin shows upgrade links on the Plugins screen, in pending return requests, and in settings, plus dismissible admin upgrade notices; premium controls are not fetched remotely or displayed as disabled settings.

Explore the premium version

Privacy and external services

The cancellation and return features run on your WordPress/WooCommerce site. The plugin does not send activation subscriptions or automatically transmit store contact or site details to an external subscription service. WooCommerce’s configured order emails continue to work normally.

Admin screens and this readme include links to documentation, support, demo, and premium upgrade pages. The plugin does not contact those services automatically; external links are followed only when clicked.