About this plugin
Web2Chat is a powerful platform designed for businesses to communicate with website visitors and customers in real-time. With Web2Chat, you can engage visitors, capture leads, and boost customer satisfaction through seamless, live interactions. The platform includes tools for sales, marketing, customer support, and product teams to ensure a personalized, scalable communication strategy.
Using this plugin, you can easily integrate the Web2Chat Messenger into your WordPress website with just a few clicks. Start chatting with visitors right away, track their interactions, and convert them into customers.
- Logged-in users will be tracked as customers.
- Visitors who are not logged in or are first-time visitors will be tracked as leads.
External Services
This plugin relies on the Web2Chat platform to provide real-time chat functionality for interacting with website visitors. The plugin connects to Web2Chat’s external API to enable these features.
- What the service is: Web2Chat is a live chat platform that allows businesses to chat with visitors to their website, capture leads, and provide customer support.
- What data is sent: When the plugin is installed and active, the following data is sent to Web2Chat:
- Website user information such as user IDs and email addresses (for logged-in users).
- Visitor activity, such as chat interactions.
- Your website’s Web2Chat App ID is also sent to the Web2Chat servers to authenticate the connection and load the widget.
- When data is sent: Data is sent to Web2Chat’s API when visitors or logged-in users interact with the chat widget on your website. Data is also sent during the authentication process when the plugin connects to your Web2Chat account.
For more information, you can review Web2Chat’s terms of service and privacy policy:
- Web2Chat Terms of Service