About this plugin
Whello CS Rotator is a powerful WordPress plugin designed to manage WhatsApp customer service staff and automatically rotate customer inquiries based on various logic including working hours, shifts, and staff availability.
The plugin allows businesses to efficiently manage their WhatsApp customer service operations by:
- Creating and managing staff profiles with detailed work schedules
- Setting up WhatsApp links with customized rotation rules
- Tracking performance and lead generation
- Providing a seamless customer experience with automatic staff rotation
Key Features
- Staff Management: Create and manage customer service staff profiles with detailed information and work schedules
- Link Management: Create WhatsApp links with customized rotation rules and tracking options
- Automatic Rotation: Distribute customer inquiries based on working hours, shifts, and staff availability
- Performance Tracking: Monitor staff performance and lead generation
- Setup Wizard: Easy 3-step setup process to get started quickly
- Custom Loading Page: Customize the loading page that appears before redirecting to WhatsApp
- Mobile-Friendly: Works perfectly on all devices
- Third-Party Tracking Integration: Support for Google Tag Manager, Google Analytics, Google Ads, and Meta Pixels for comprehensive conversion tracking
Pro Version Features
The Pro version of Whello CS Rotator offers additional features:
* Advanced rotation logic
* Enhanced performance analytics
* Additional customization options
* Priority support
Support
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Third-Party Libraries and Services
This plugin includes the following third-party libraries and services:
International Telephone Input (intl-tel-input)
- Version: 25.3.1
- Description: A JavaScript plugin for entering and validating international telephone numbers
- External source code: https://github.com/jackocnr/intl-tel-input
- Internal source code location: /admin/lib/intl-tel-input/src/
- License: MIT
- Used for: Phone number input and validation in staff forms
Third-Party Tracking Services
This plugin integrates with the following third-party tracking services:
- Google Tag Manager (GTM)
- Google Analytics (GA)
- Google Ads (Conversion Tracking)
- Meta Pixels (Facebook Conversion API)
These services are used for tracking conversions and measuring the effectiveness of WhatsApp links. The plugin allows you to configure tracking IDs and events for each service.