About this plugin
Product FAQ Generator lets you quickly generate and manage frequently asked questions for your WooCommerce products, helping shoppers find the answers they need and reducing pre-sale support enquiries.
Generated FAQs are product-specific and merchant-editable, so you can generate a draft and then tailor each question and answer before publishing.
Where to configure
- Open WooCommerce > Settings > FAQ Generator to configure AI provider settings and defaults.
- API provider costs/billing are handled by your AI provider account and are not included in WooCommerce or this plugin.
Per-product workflow
- Open any WooCommerce product in the product editor.
- Use the FAQ Generator product-data tab to generate, review, and edit FAQs for that product.
Bulk workflow
- From the Products list table, use the bulk action Generate draft FAQs to process multiple products in batches.
Shortcodes
- [pfaqg_faq] renders FAQs for the current product context.
- [pfaqg_faq product_id="42"] renders FAQs for a specific product by ID.
Compatibility
- FAQ data is stored on products using post meta.
- The plugin does not depend on WooCommerce order storage, so behavior remains HPOS-safe.
Requirements
- WordPress 6.5 or higher
- WooCommerce 8.4 or higher
- PHP 8.0 or higher
External services
This plugin connects to the OpenAI API to generate product FAQ drafts using AI.
This external service is required only for FAQ generation features; the plugin can still display and manage already saved FAQs without calling the service.
Service provider
- OpenAI (Chat Completions API): https://api.openai.com/v1/chat/completions
What the service is used for
- Generating draft product questions and answers in the WooCommerce admin product editor and during bulk FAQ generation.
What data is sent and when
- Data is sent only when an authorized admin user manually starts FAQ generation (single product or bulk generation) from the WordPress admin.
- The plugin sends:
- Product content used for prompt context (for example: product name, description, short description, categories, tags, attributes, SKU, price, weight, dimensions, brand, and EAN when available).
- Generation settings needed for the request (for example: selected model, requested FAQ count, language, and answer-length guidance).
- Your configured OpenAI API key is sent in the request Authorization header for authentication.
- The plugin does not send customer/order/personal account data as part of the FAQ generation payload.
Terms and privacy
- OpenAI Terms of Use: https://openai.com/policies/terms-of-use
- OpenAI Privacy Policy: https://openai.com/policies/privacy-policy