About this plugin
BorgHive Chatbot lets you deploy a fully functional AI-powered assistant directly on your WordPress website.
It connects with your BorgHive account and automatically embeds the chatbot script on your pages.
Key features:
* Seamless integration with the BorgHive platform
* No coding or configuration required
* Powered by OpenAI models (GPT-4o, GPT-4o-mini, GPT-4-turbo)
* Handles text, image and audio queries
* Custom branding, colors, and widget design
Why BorgHive?
BorgHive helps businesses reduce support workload by up to 80 %, automate repetitive questions, and serve hundreds of customers simultaneously at a fraction of the cost.
Notes
Security:
Only domains defined in your BorgHive account are authorized to load your chatbot script.
Support:
ai/support.
External services
This plugin connects to BorgHive’s internal API services to enable the chatbot functionality on your WordPress website.
These services are operated and maintained by BorgHive and are required for the chatbot to process, understand, and respond to user messages.
Service name: BorgHive API
ai)
Purpose:
The BorgHive API handles all communication between your website’s chatbot and the BorgHive platform.
It allows the chatbot to process user inputs, verify configuration settings, and return AI-generated responses in real time.
When the service is used:
1. During setup:
When you enter your Website Chatbot ID in the plugin settings, the plugin securely connects to the BorgHive API endpoint
ai/db/website_chatbot_connections/exists-connection/{chatbot_id} )
to verify whether the provided ID exists and is valid.
This request ensures that only authorized and active chatbots can be embedded on your site.
- During user interactions:
Every time a visitor interacts with the chatbot widget on your website, the plugin connects to the BorgHive API to send the user’s message and receive a generated AI response.
Data sent to the service:
When a user interacts with the chatbot widget, the following data is securely transmitted to the BorgHive API:
– The content of the user’s message (text, image, or audio)
– The user’s IP address (used for security and abuse prevention)
– The browser’s preferred language (used to improve language detection and response accuracy)
During the initial verification step, only the chatbot ID entered by the site administrator is sent for validation.
No user-specific data or personal information is transmitted during this step.
Data storage and visibility:
Text messages exchanged with the chatbot may be stored within the BorgHive system for internal analytics and performance improvement of the assistant.
These stored messages are only accessible to the company that created and manages the chatbot and are not shared or sold to any third parties.
Image and audio data are processed temporarily and are not permanently stored.
Legal and privacy information:
You can find BorgHive’s full Terms and Conditions and Privacy Policy here:
ai/terms
ai/privacy-policy
This data transmission is essential for the chatbot to function correctly and securely.
By installing and activating this plugin, you acknowledge that your website will communicate with BorgHive’s servers to verify the chatbot ID and to provide real-time AI responses to user queries.