About this plugin
Empower your website with AI-driven live chat.
The SBNA Chat Widget for CCXAI, developed by SBNA Software Solutions Pvt. , is designed to enhance your customer support with real-time, AI-powered communication through your CCXAI account. Perfect for e-commerce stores, SaaS platforms, or service-based businesses, this widget offers validated, intelligent chat interactions between your visitors and support agents.
Key Features:
- Lightweight & Fast-Loading: Ensures optimal performance without slowing down your site.
- AI-Powered Chat: Leverages CCXAI’s advanced AI for smart message handling.
- Secure Sessions: Uses your company credentials for protected communication.
- Easy Setup: Configure via a user-friendly admin panel.
- Mobile-Friendly: Responsive design works seamlessly across devices.
- GDPR Compliant: Includes consent checkbox for data sharing.
Ideal For:
- Businesses seeking intelligent support automation.
- Startups needing a reliable live chat solution without third-party dependencies.
- Websites aiming to boost real-time visitor engagement.
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Integrated Service
This plugin integrates with your CCXAI account to load the chat widget within an iframe. It does not rely on third-party services outside of your CCXAI tenant.
CCXAI Customer Chat System
– Purpose: Renders a chat interface in an iframe for live agent interaction.
– Data Sent: Includes Company Name, Customer App Code, a unique UUID (LoginUserId), and optionally user-submitted name, email, and phone number.
– Data Received: Provides the UI and communication interface for live chat.
– When: Triggered on chat form submission or session restoration via sessionStorage.
– User Consent: Requires explicit consent via a checkbox before initiating chat (see Privacy Policy).
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Contributors & Developers
This plugin is proudly developed and maintained by SBNA Software Solutions Pvt. Ltd.
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Support: Contact us via the CCXAI support portal.
Additional Notes
- SEO Optimization: Enhance your site’s visibility with keywords like “live chat,” “AI chat WordPress,” and “customer support plugin.”
- Support: For assistance, refer to the CCXAI documentation or reach out to our support team.
- Future Updates: Expect features like advanced styling options, multi-language support, and enhanced analytics.
SEO Keywords
live chat, WordPress chatbot, CCXAI integration, AI support widget, secure chat WordPress, customer engagement tool, real-time communication, helpdesk plugin, chat support, CCXAI plugin, support automation, AI widget WordPress, chat assistant WordPress, AI customer service, WordPress live chat plugin, customer support automation