About this plugin
ClaimDesk is a WooCommerce claim management plugin that allows customers to submit return or exchange requests easily while giving store owners a structured dashboard to manage claims efficiently.
The plugin provides a user-friendly guided workflow for customers to submit claims and a centralized admin interface inside WooCommerce to manage and track requests.
Compatibility
- WordPress: 5.0 or higher
- PHP: 7.4 or higher
- WooCommerce: 3.0 or higher
- Fully compatible with WooCommerce HPOS (8.x / 9.x)
Key Features
✔ Multi-step claim submission workflow
✔ Customers can select products and quantity for claim
✔ Supports Return and Exchange claim types
✔ Customers can select problem/reason for claim
✔ Customers can describe issue details
✔ Image upload support for damage proof
✔ Refund method selection option
✔ Claim review screen before final submission
✔ Dedicated claim management dashboard inside WooCommerce
✔ Fully configurable admin settings
✔ Built specifically for WooCommerce stores
Claim Submission Flow
Step 1 – Select Product
Customers select purchased product and quantity to return or exchange.
Step 2 – Claim Details
Customers can:
– Select claim type (Return or Exchange)
– Select problem or reason
– Describe the issue
– Upload supporting images
– Choose refund method
Step 3 – Review & Submit
Customers review their claim before final submission.
Admin Features
Store administrators can:
- View all submitted claims
- Manage claim status
- Review customer uploaded evidence
- Configure plugin settings
- Manage claim workflow from WooCommerce dashboard
Future Roadmap
Future versions may include AI-powered assistance that helps customers select claim reasons dynamically based on product type and claim patterns.