About this plugin
Help visitors get answers even outside business hours. CloseNexa brings AI-assisted website chat, human replies, and WooCommerce product information into one workspace.
Add chat to your WordPress website, connect your CloseNexa account, and choose the business information your assistant can use. Your team can reply personally when a visitor needs more help.
How CloseNexa helps your business
- Help customers around the clock — Once activated, AI can answer common questions using information your team has reviewed, even outside your working hours.
- Bring product information into the conversation — Connect your WooCommerce catalogue so AI can use product information from the last successful import.
- Keep a person in the conversation — Your team can review website conversations and reply directly when personal attention is needed.
- Keep enquiries in context — Keep the conversation and the contact details visitors choose to share together for follow-up.
- Stay in control of AI — Review your business information, test the chat, and activate AI when you are ready.
WordPress website chat does not require WooCommerce. WooCommerce adds product catalogue information for online stores.
WooCommerce product information comes from the last successful catalogue import. Current prices and availability should be checked in the store. CloseNexa does not place orders or process payments; checkout remains in your store.
Account and AI availability
A CloseNexa account is required. AI replies are available while your trial or plan includes remaining AI usage. Installing the plugin does not automatically activate AI.
Your team can also reply manually to supported website conversations.
Replies outside business hours depend on service availability and remaining AI usage. This does not include round-the-clock human support or a guarantee of uninterrupted service.
The hosted AI trial includes up to 50 conversations for 7 days from explicit activation, with at most 10 AI answers per conversation on one verified website. Paid service options are managed in the CloseNexa dashboard. Local plugin code does not expire or require payment to unlock.
A configured WhatsApp fallback opens WhatsApp directly; it does not prove WhatsApp AI delivery. Telegram delivery, Shopify and Agent/MCP integrations are not provided by this plugin.
Learn more about CloseNexa for WordPress
External services
com/
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com/
com/terms
com/privacy
com/contact
After an administrator explicitly connects and accepts the service terms, enrollment sends the selected email, site URL/name/language, WordPress admin callback URL, temporary callback state and short-lived site-control proof. The proof is not an API key. A publicly reachable endpoint serves only that temporary proof for the exact site/blog; it cannot activate a trial.
Connected administration actions request onboarding, current permissions/status, widget appearance/publication, plans, catalog sync, dashboard sign-in links and disconnect. WP-Cron refreshes public widget configuration and queues consented imports/events. Installation credentials accompany server-to-server service requests only; redirects are disabled.
No analytics or AI provider is contacted directly by the plugin before connection.
With catalog consent the service reads published products/variations, attributes, prices, currencies, stock, URLs, image URLs and store/policy information through authenticated WordPress endpoints. On service-authorized eligible plans, order synchronization can include the last 90 days of order IDs, status, totals, billing email and billing phone. Cart and product context may include product IDs/names, quantities, totals, currency, page/product URLs and checkout/cart events.
No card credentials, PAN or CVV are requested or synchronized.
When visitors use published chat, their messages, voluntarily provided contact details, scoped visitor-session proof, message ID and relevant page/product/cart context go to the service. The widget checks the original operation after an unknown result and reads team replies from the service. Browser storage preserves visitor identity and pending requests for the same installation/context; it is not a WordPress account login.
Locally enrolled signed cart features require separate server authority and WooCommerce session checks; they are not granted by installing this plugin.
AI processing occurs in the hosted service through its configured providers under the service terms/privacy policy. Uploaded knowledge and connection permissions are managed there. me only when selected.
Scripts and styles are bundled locally; the plugin does not load remote executable JavaScript, CSS, fonts, iframes or a private plugin updater.
The local plugin does not implement remote data retention or account deletion. Consult the service Privacy Policy and account controls. To stop further synchronization, disconnect the site.