About this plugin
Concie is an AI agent that talks to your customers 24/7 — answering product questions, recommending items, and helping shoppers check out. Once connected, this plugin loads the Concie chat widget on every page of your storefront. No theme edits, no copy-pasting embed codes.
You need a Concie account and an Agent. co.
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External services
This plugin connects to Concie, a third-party AI chat service, to provide the storefront widget. This is required for the plugin to function.
- It loads the widget loader script from the Concie host (default https://shop-main.up.railway.app/loader/), which in turn loads the chat widget. This happens in your visitors’ browsers on storefront pages.
- On activation and whenever you save the settings, it sends your site URL, your Agent ID, and the plugin version to https://app.concie.co/api/woo/connected so your Concie dashboard can mark the channel as live.
- Clicking “Connect to Concie” opens https://app.concie.co/welcome/woo with your site URL, your WordPress admin email (to pre-fill your Concie account), and a one-time pairing code. This site then accepts a single automatic write-back of the resulting Agent ID at /wp-json/concie/v1/pair, authenticated by that same code — the code expires after 30 minutes or first use.
- During that same pairing step, this site shares a private key with Concie. Concie uses it to answer shopper questions by making signed, read-only requests to this site (each runs on your site via WooCommerce; no store admin or API keys are ever sent to Concie):
- /wp-json/concie/v1/order-lookup — order status for a shopper who asks “where is my order?”. Concie always sends the shopper’s billing email; if they also give an order number, only that exact order is returned. If they only have an email, their single most recent order is returned instead — never by order number alone, and never someone else’s order.
- /wp-json/concie/v1/product-status — live stock and price for one product, so the chat can confirm availability accurately.
- /wp-json/concie/v1/shipping-estimate — shipping options and cost to a destination for one product, computed from your store’s own shipping settings.
- /wp-json/concie/v1/cart-link — builds a one-time checkout link for products a shopper chose in chat. The link changes nothing on its own; only when the shopper opens it do the items go into their own cart, and they proceed to your normal checkout. Payment always happens on your store — Concie never handles it.
- These four signed requests only run if the “Allow Concie to look up orders…” checkbox next to the Connect button is checked at the moment you click Connect. Leaving it unchecked (the default) disables all four, independent of pairing — the widget itself still works either way. To change your mind later, check or uncheck the box and click Connect again.
- The “Concie” wp-admin menu opens your Concie dashboard (https://app.concie.co) in an embedded panel. Loading it sends a short-lived, signed one-time token (derived from the same private key used for order lookups above, never the key itself) so the dashboard can verify this is your paired site and show the right agent — no separate login. The dashboard content itself loads directly from Concie inside that panel, the same as any other page on https://app.concie.co.
- That panel also offers a “Log in for full access” option: signing in there with your real Concie account email (a one-time 6-digit code, no password sent to WordPress) opens the complete dashboard instead of the summary view. Concie only ever shows this to an account that already has access to the connected agent’s workspace — signing in with an unrelated account shows a notice instead of that account’s own data.
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