About this plugin
Customerly is the unique platform that blends AI with your live chat to help your team support customers in no time in any language.
Use Customerly to:
- 💬 Live chat with AI to support visitors in real-time.
- ✉️ Engage and capture more leads automatically with live chat triggers and AI.
- 📢 Nurture leads by sending automated email marketing with powerful workflows.
- 👥 Create lists based on your rules and reuse them to send tailored messages.
- 📧 Send newsletters to your customers with a beautiful email template builder.
- 😀 Identify automatically your new users and personalize greetings with their name without effort.
- 💸 Keep your costs under control and save money by adopting a single solution for all your communications via chat and email.
💬 AI Chatbot
Collect leads while you sleep and reply to their enquiries via live chat or via email on autopilot.
Talk to your customers in real-time with a beautiful, super fast and customizable live chat for your WordPress website.
The Customerly Live Chat Software for your WordPress website will help you with:
* 🎨 Customizing the live chat to match your brand identity
* ✅ Creating greeting messages to help you start a conversation
* ✅ Recover visitors about to abandon your website
* ✅ Profile your incoming chat messages with more questions
* ✅ Getting more demos with meeting booking
* ✅ Helping your customers with Knowledge base and AutoReply
* 📱Replying on mobile everywhere you go on the Customerly mobile app
* 📚Knowledge base builder to support on autopilot your customers 24/7
* 🎥 Video live chat and screen-sharing with your visitors without leaving the page
000+ businesses all over the world to deliver the most effective customer service and real-time support.
Help your customers find their way with our AI-integrated live chat.
Live Chat
Save time with canned responses
Reduce workloads for your team and quickly reply to repeated requests
Canned Responses
Answer faster with chat previews
Sneak-peek your customers’ messages while they are still typing. You can search for the perfect answer to quickly respond
Chat Previews
Enrich your chat messages
Not just plain text, use our built-in editor to create compelling messages with font styles, inline images and much more
Rich Chat Messages
Not just text, share any media
Drag & drop any file to send them on chat. Your customers will be able to share easily their documents too, like screenshots, PDF quotes, ZIP, videos and much more…
Chat Attachments
Find any past chat with chat history
In your chat history archive, you can find easily any past conversation that includes a certain phrase. Check also a past conversation for a specific customer
Chat Archives
Enable notifications to instantly reply to your live chats
Do not miss any opportunity by turning on web, mobile or email notifications every time you get a new chat
Chat Notifications
🎥 Video live chat & screen share
Deliver demos straight away, show products easily or fix issues on your customer computers with Customerly
⚡️ Live Chat Engagements
Engage with customers on your pages to get more leads and appointment
Add Welcome Messages to better engage with your visitors on your website and ask Pre-Chat questions to better profile your incoming leads.
Then use Smart Assignment Rules to always assign the message to the right person in the team.
Let your visitors book a Book a Meeting directly from the chat.
Let your customer find an answer themself with In-Chat Help Center. We are saving more than 80,000 support cases per month to our customers. That’s a million dollar saved in customer support time and salary.
⭐️ Live Chat Dashboard
The Conversations Inbox is where the magic happens between you and your customers
One single place to connect with your customers
🎨 Live Chat Customization
Make your live chat look like yours with wonderful customizations
Customize your live chat to match your brand with different Chat Icons. Each agent will be able to customize their profiles.
You can also present your company with a
Company mission statement
The live chat support several Languages that adapts automatically to the customer browser.
🎨 Help Center
Deploy a self-service help center with intelligent automation
When it comes to customers, a good 50% of them prefer to find an answer themself in an Help Center.
Thanks to the In-Chat Search they will be able to search their answer in there without bugging your customer support team. Auto reply instead is going to suggest automatically a solution for them based on their inquiries.
Build your Knowledge base with an easy to use and powerful Article Editor, add your Google Tag Manager and observe any Article Feedback
🧐 Improve with Reports
Analyze detailed reports on how your customer service team is performing with Team, Chat and Agent Reports.
Optimize your knowledge base with reports on the Help Center and understand what they are searching for with Failed Searches Reports
Newsletter & Marketing Automation
🤖 Automate emails with workflows
Create automation to communicate with your customers along their journey from awareness to advocacy.
The Workflow Builder will let you create email sequences easily to nurture your leads or keep engaged your customers.
Explore our Workflow Templates to get inspiration on how you can welcome new customers, engage with the current one and nurture prospects.
Use powerful Customer Lists to automatically segment your customers based on your rules. Split by city, list, form source, campaign? You name it.
The sky is the limit.
📧 Email Marketing
Craft, deliver and analyze beautiful email marketing campaigns.
With the Customerly Email Marketing suite you will be able to create, send, analyze beautiful marketing campaigns. With 100% Delivery Rate and robust reply system you will get more results from each campaign you send.
Build with a fantastic Visual Email Template Builder that will allow you in a few moments to craft responsive email campaigns.
Once you sent the one-shot email campaign or an automated one, check the Email Stats and User detailed reporting to see exactly how people are responding to your marketing efforts.
WP Live Chat Complete Features List
💬 Live Chat accessible from everywhere
🚀 Super fast live Chat
🎥 Video Live Chat your website visitors
📱 Live chat conversations accessible from your iPhone or Android mobile device
🌈 Change the color of the live chat window
✏️ Customize the icon of the live chat bubble
🤖 Create automated questions to ask in your live chat window
⌚️ Office Hours to show or hide your live chat window when out of office
🧑💻 Assign conversations with smart rules
🎇 Live Chat GIF Integration
💬 Allow live chat popup with welcome messages
🌅 3 Backgrounds for your live chat window
🔒 Limit the live chat window to show only to logged users
💬 Set the position of your live chat box
🌍 Ban visitors from chatting to you based on IPAddress
📊 Google Analytics integration to track conversion with the live chat
🔵 Facebook Pixel Event tracking for conversion with the live chat
🖥 Desktop notification when a live chat is received
👥 Add your friend or colleague to your live chat
🧑💼 Share notes with other agents on the live chat conversations
📈 Live chat statistics
🗃 Attach files to any live chat
📸 Screenshots creation from the live chat in one click
🔐 Secure Live Chat system
👥 Create different teams to assign your live chat
📸 Screenshots creation from the live chat in one click
🕰 Access historical live chat conversations
🔄 Keep the person logged within the live chat automatically
💾 Offline Live Chat messages stored
📧 Continue conversation even after the live chat with email seamlessly
🔃 Unlimited simultaneous live chat
💾 Unlimited live chat stored
How to install the AI Chatbot
Translations
- English
- Català (Catalan),
- Dansk (Danish),
- Nederlands (Dutch),
- English (Australia) (English (Australia))
- English (UK) (English (UK))
- Français (French (France)),
- Deutsch (German),
- Italiano (Italian),
- Português do Brasil (Portuguese (Brazil)),
- Português (Portuguese (Portugal)),
- Română (Romanian),
- Español (Spanish (Spain)),
- Svenska (Swedish),
- Bahasa Indonesia (Indonesian),
- Polski (Polish),
- slovenščina (Slovenian),
- Tiếng Việt (Vietnamese),
- Ελληνικά (Greek),
- Magyar (Hungarian),
- Русский (Russian),
- čeština (Czech),
- Esperanto (Esperanto)