About this plugin
Deskovi adds a self-contained support ticket system to your WooCommerce store. Customers can open tickets (logged in or as a verified guest), agents reply from a dashboard inside wp-admin, and every ticket can be linked to the relevant order automatically.
Features
- Ticket system with replies, status, priority, and file attachments
- WooCommerce order context for agents (HPOS-compatible)
- Issue refunds or resend the order invoice email directly from a ticket
- Agent assignment, with per-agent ticket filtering
- Bulk status changes and bulk delete on the admin ticket list
- CSV export of tickets (respects the current search/filter)
- Canned replies (macros): reusable reply templates with one-click insert and placeholder substitution
- Configurable email notifications for ticket events
- Optional customer chat widget on the storefront
- Guest email OTP verification for visitors who are not logged in
- Privacy export and erase hooks for WordPress Tools → Export / Erase Personal Data
- Admin diagnostics and activity log
All data — tickets, messages, and attachments — is stored in your own WordPress database. Deskovi does not require an external account or send data to any third-party service.
Requires WooCommerce.
Source Code
This plugin’s admin dashboard and customer widget are built from TypeScript/React source using @wordpress/scripts (webpack). The compiled, minified files shipped in assets/admin and assets/widget are generated from this source.
Full source, build tooling, and build instructions (npm install && npm run build) are publicly available at:
com/itsmanzur/deskovi
Fonts
1. The licence texts are in assets/fonts/.