About this plugin
Order Messaging for WooCommerce by Website Guy gives your customers a simple way to contact you about a specific order, while keeping every conversation organised inside WooCommerce.
Customers can start a conversation directly from My Account → Orders, while staff reply from the WooCommerce order screen. Every message stays attached to the order, making it easy to track delivery questions, order changes and post-purchase support.
Instead of juggling emails, support tickets and phone calls, all communication remains linked to the order it relates to. Notification emails simply alert customers that there’s a new message and direct them back to their account to continue the conversation, ensuring everything stays organised in one place.
This plugin is ideal for stores that want a lightweight alternative to a full helpdesk for order-related customer support. It solves a common problem without introducing another platform for your staff or customers to learn.
Built from real-world experience managing a busy retail and ecommerce operation, this plugin focuses on solving genuine day-to-day pain points with a clean, familiar WooCommerce experience.
Why you’ll love it
- Keep every customer conversation attached to the correct WooCommerce order.
- Reduce support emails and avoid losing important information across inboxes.
- Give customers an easy way to request help directly from their order history.
- Let staff reply without leaving the WooCommerce order screen.
- No separate helpdesk or complicated ticketing platform required.
- Lightweight, familiar and easy to configure in just a few minutes.
Features
- Add a “Message” button to eligible customer orders.
- Order-specific conversation threads for logged-in customers.
- Reply directly from the WooCommerce order edit screen.
- Automatic email notifications for customers and staff.
- Configurable notification sender name and email address.
- Optional support links in WooCommerce customer emails.
- Optional support links on WP Overnight PDF invoices.
- Settings page for notification, email and support link options.
- Uses WooCommerce customer-visible order notes for maximum compatibility.
- Lightweight and easy to configure.
Usage
Customers
- Log in and open My Account → Orders.
- Click Message beside an order.
- View previous messages and send new ones.
Staff
- Go to WooCommerce → Orders.
- Open the relevant order.
- Reply using the Order Messaging panel.
Optional support links
- Go to WooCommerce → Order Messaging.
- Enable or disable support links in customer emails and PDF invoices.
- Customise the support heading and link text if required.