About this plugin
DevPixels EU Withdrawal Form for WooCommerce helps merchants comply with the European right of withdrawal by providing a complete withdrawal request workflow.
Customers can submit withdrawal requests for eligible orders, while store owners can review, approve, or reject requests directly from the WordPress admin.
The plugin supports guest verification, category-based eligibility rules, configurable legal notices, email notifications, HPOS, and both Classic Checkout and Checkout Blocks.
Features
- Display a Withdraw from Contract Button only for eligible WooCommerce orders.
- Automatic withdrawal eligibility validation based on the configured withdrawal period.
- Display a withdrawal consent checkbox during checkout for digital and restricted products.
- Support for full and partial withdrawal requests.
- Standalone withdrawal request form for guest customers via shortcode: [wcwb_withdrawal].
- Secure guest withdrawal verification using Order Number, Billing Email, and Withdrawal Token.
- Product-level selection with automatic disabling of non-eligible products.
- Category-based withdrawal rules (Standard, Digital, Article 16 exclusions).
- Configurable withdrawal period and legal notices.
- Customer and administrator email notifications.
- Withdrawal request status displayed in My Account.
- Dedicated admin interface for reviewing and managing requests.
- Dashboard widget with withdrawal request statistics.
- Compatible with WooCommerce HPOS and Classic Order Storage.
- Supports WooCommerce Classic Checkout and Checkout Blocks.
- Translation ready.
Settings
Navigate to: Withdrawals → Settings
The plugin includes a centralized settings page where store owners can:
- Configure the withdrawal period.
- Customize legal information displayed to customers.
- Customize checkout consent messages.
- Select the Withdrawal Request page.
- Select the Withdrawal Policy page.
- Configure the informational messages displayed for standard, digital, and Article 16 excluded products.
- Define withdrawal rules for every WooCommerce product category.
Administration
Navigate to: Withdrawals → Requests
From the Requests page you can:
- View all withdrawal requests.
- Review request details.
- Approve requests.
- Reject requests.
- Track request status.
Usage
Customer Withdrawal Button
The withdrawal button is automatically displayed on eligible WooCommerce orders when the configured withdrawal conditions are met.
Guest Withdrawal Form
Create a new page and add the following shortcode: [wcwb_withdrawal]
Publish the page and make it accessible to your customers. This shortcode displays the withdrawal request form.
Then go to Withdrawal -> Settings, in Withdrawal Request Page, select the page you just created. Save your changes.
Then customers can submit a contract withdrawal request for an eligible order, in accordance with the applicable European consumer protection legislation.
To start the process, the customer must provide the following order details:
Order number
Email address used to place the order
Withdrawal token received by email
After the order details are validated, the withdrawal form becomes available.
The customer can then:
Select the withdrawal scope (for example, a full or partial withdrawal, if supported).
Choose the products to be withdrawn. Only eligible products can be selected. Products that are not eligible for withdrawal are displayed but remain disabled and cannot be selected.
Optionally provide a reason for the withdrawal request.
Submit the withdrawal request.
Once the request is submitted, the merchant can review it in the administration panel. The customer will receive an email notification confirming the status of the withdrawal request.
This workflow ensures that only eligible orders and products can be withdrawn while providing a straightforward experience for both customers and merchants.
Translation Ready
The plugin is fully translation ready and supports WordPress localization standards.
Included translations:
- Romanian (RO)
- French (FR)
- German (DE)
- Spanish (ES)
- Italian (IT)
- Bulgarian (BG)
mo) for supported languages. Additional translations can be provided through the WordPress translation platform.
Compatibility
- WooCommerce
- WooCommerce High-Performance Order Storage (HPOS)
- Classic WooCommerce Order Storage
- WooCommerce Classic Checkout
- WooCommerce Checkout Blocks
- WordPress 6.4+
- PHP 7.4+
Legal Notice
This plugin assists merchants in managing withdrawal requests under the European right of withdrawal. It does not constitute legal advice, and merchants remain responsible for ensuring compliance with applicable laws.