About this plugin
Eniverse Withdrawal Form for WooCommerce enables your customers to exercise their right to withdraw from a contract in compliance with EU Directive 2023/2673, effective from 19 June 2026.
The directive requires every online store selling to EU consumers to provide a clearly labeled, easy-to-find withdrawal mechanism. This plugin does exactly that — with zero configuration needed after activation.
How it works
For logged-in customers:
A “Withdraw from contract” button appears on the order list and order detail pages inside My Account. Clicking it opens a pre-filled form with the customer’s name, order number, and email (locked fields). The customer selects which products to return, optionally provides a reason, reviews a summary, and confirms with a single click.
For guest customers:
A dedicated page is created automatically at activation. Guests enter their order number and email for verification, then follow the same flow. A direct link with a security token is also included in the WooCommerce order confirmation email, allowing one-click access.
Key features
- “Withdraw from contract” button in My Account → Orders and Order Details
- Dedicated guest page created automatically — no shortcodes or setup needed
- Two-step confirmation (form → summary → confirm) per Directive recital 37
- Secure email link with one-time token in order confirmation emails
- Product selection with checkboxes and quantity fields for partial withdrawals
- Status system — New → In progress → Accepted → Completed / Rejected
- Automatic emails — confirmation to customer, notification to admin, updates on every status change
- “Withdrawals” tab in WooCommerce admin with badge counter for new requests
- Order integration — metabox in order details, status column in order list, automatic order notes
- Auto-refund — changing status to “Completed” automatically creates a WooCommerce refund
- Configurable withdrawal period — default 14 days, adjustable in settings
- HPOS compatible — works with WooCommerce High-Performance Order Storage
- Translation ready — all strings internationalized, Polish translation included
EU Directive 2023/2673 compliance
- Button labeled “Withdraw from contract” / “Withdraw from contract here” as required
- Final confirmation button labeled “Confirm contract withdrawal”
- Two-step confirmation process (recital 37 — double-click requirement)
- Immediate email confirmation with date, time, and full content of the withdrawal statement
- Withdrawal function available throughout the entire statutory withdrawal period
- Disabled button with tooltip after period expiry (button remains visible)
Who is this for?
Any WooCommerce store selling to consumers in the European Union. The directive applies regardless of where your business is based — if you target EU consumers, compliance is mandatory from 19 June 2026 with no transition period.