About this plugin
EU Order Withdrawal Button for WooCommerce adds compliance with the EU directive 2023/2673 to WooCommerce. With the help of this little plugin you may easily allow your customers to submit (partial) withdrawal requests to their orders.
- Withdrawal request form – Use a shortcode to embed a withdrawal request form which works both for guest orders and registered customers.
- Manage withdrawals – Easily manage withdrawals from your WooCommerce order page by either confirming or rejecting requests.
- Send confirmation emails – Automatically confirm receipt of the withdrawal by email including all required information.
- Partial withdrawals – Optionally allow customers to submit partial withdrawal requests.
- Guest order validation – Select the level of validation for guest withdrawal requests, e.g. none, order existence, order email match etc.
- Additional Spam protection – Prevent spam via a built-in honeypot field and IP limits.
- GDPR ready – Comes with privacy policy proposal, support for personal data export and erasure.
- WPML compatibility – Comes with built-in compatibility for multilingual shops using WPML.
Initial setup and withdrawal button placement
After installation, a new page (withdraw from contract) is created as a draft. This page includes the [eu_owb_order_withdrawal_request_form] shortcode to output the withdrawal form.
- Review the page created and your settings under WooCommerce > Settings > Advanced > Withdrawals (In case you are using our plugin Germanized for WooCommerce find your settings under WooCommerce > Settings > Germanized > General)
- Publish the page containing the withdrawal form shortcode
- Make sure that the withdrawal button is shown in your footer on shop-related pages
- Review the email templates provided to confirm the receipt, confirmation and rejection of withdrawals under WooCommerce > Settings > Emails
- Test the withdrawal procedure both as a guest and as a customer
If you don’t want the button to be injected automatically, disable the related setting and either use the shortcode [eu_owb_order_withdrawal_button] to output the button or manually create a link to your withdrawal page within your theme or pagebuilder.
Integrated with Shiptastic for WooCommerce
Use our plugin Shiptastic for WooCommerce to handle returns with ease. After confirming a withdrawal request, Shiptastic automatically adds a return shipment including all items of the original request. Provide your customer with all the information needed to return the goods to you.
Use Shiptastic to exclude certain products from being returnable at all.