About this plugin
⚠️ This plugin is being discontinued. We recommend switching to Echo Knowledge Base which includes a free, more powerful AI Chat.
Features not available in KB AI Chat: FAQs in the chat widget, article search in the chat widget, and direct contact form in the chat widget.
Free KB AI Chat features:
* Built-in ChatGPT and Google Gemini support
* AI training from your KB articles
* Source citations in AI responses
* Chat history and analytics
* AI Smart Search
PRO features:
* Agent Handoff and Feedback
* Email Notifications
* PDF Training Data
Learn more about Echo Knowledge Base.
✅ AI Chat Integration
AI Chat can answer questions based on content from your Knowledge Base, FAQs, internal documentation, notes, pages, or any other information source.
73 % fewer repeat tickets (our own numbers)
After enabling AI Chat, we saw a 73 percent drop in repetitive questions response times shrank, customers got answers faster, and the team could finally tackle higher-value projects without hiring extra staff.
Why Customers Love It
- Answers in Seconds, Day or Night
The bot reads your KB articles, FAQs, pages, and internal notes, then delivers clear replies before a ticket ever lands in your inbox.
- Set-Up in a Coffee Break
A guided wizard walks you from install to “live” in under 30 minutes. No coding, no APIs, no fuss.
- Visible ROI, Fast
Most teams cut repeat questions by the first week freeing staff for revenue-generating work instead of copy-and-paste responses.
Built-In Extras
- Content Gap Alerts – Flags missing or outdated KB articles so you fix an issue once and never hear about it again.
- Pain-point analytics – Real-time dashboards surface the topics that frustrate users the most, turning support data into a product roadmap.
- Smart learning – As you update or add content, the model re-indexes automatically, keeping answers accurate without manual re-training.
- Intelligent Agent Handover – Multiple triggers ensure users get human help when needed:
- Keyword Detection: Automatically offers agent support when users mention terms like “human”, “agent”, or “support”
- Sentiment Analysis: Detects frustrated users through thumbs down feedback and offers immediate human assistance
- Always-On Option: Display a persistent “Talk to Agent” button for instant human connection
- Powered by AI Engine, the leading WordPress AI plugin that also drives site-wide content and image generation.
Intelligent Agent Handover Features
Our smart handover system ensures no customer gets stuck:
- Multi-Trigger System – Detects when users need human help through keywords, negative feedback, or manual request
- One-Click Setup – Configure agent buttons, keywords, and routing in minutes
- Custom Workflows – Route to different teams based on keywords or customer type (beta)
Our AI integration is powered by AI Engine, the leading WordPress AI plugin, which supports not only your chat but also site editing and image generation needs.
Result: fewer tickets, happier users, and support staff who finally have time for the work that moves your business forward.
For detailed setup instructions, visit our AI Chat Integration Guide
✅ Contact Form
- Add contact form to any page
- Get instant email notifications for inquiries
- Track which pages generate inquiries
- Ensure no customer question goes unanswered
✅ FAQs
- Create custom questions and answers
- Display FAQs on any page
- Share FAQs across multiple pages
- Customize content for individual pages
✅ Search
- Search FAQs and documentation
- Integrate with Echo Knowledge Base
- Search posts and custom post types
- Quick access to relevant content
✅ Contact Options
- Add phone support link
- Include custom URL links
- Multiple contact methods
- Easy access to support
✅ Customization
- Match your website’s branding
- Customize widget appearance
- Adjust colors and styles
- Flexible design options
See the AI Chat in action. Open it in the right bottom corner of our website: AI Chat Demo
⭐ How Will AI Chat Assist My Customers?
- Your customers can get instant answers to their questions through AI Chat, Phone, or FAQs.
- The AI Chat assistant provides 24/7 automated support by learning from your knowledge base and documentation.
- AI Chat widget provides FAQs, search, and a contact form.
- The contact form is available for user queries and issue submissions.
- Easy-to-find support questions can be displayed on any page.
⭐ KEY FEATURES
- Quick, five-minute setup.
- Intelligent agent handover with keyword detection and sentiment analysis.
- Full conversation context preserved during agent transfers.
- A lightweight and customizable widget that works great with your branding.
- Supports RTL and WCAG accessibility.
- Responsive design that works with any theme.
⭐ WHY CHOOSE AI CHAT WIDGET?
- Innovative features and ongoing improvements
- Friendly and timely 24/7 support
- Integrated with Echo Knowledge Base
- Unlimited AI Chat widgets and FAQs
See our AI Chat documentation here
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