About this plugin
HelpStack for WooCommerce connects your store to your HelpStack account so the HelpStack AI assistant can answer customer questions about their orders (status, tracking, contents) directly inside your chat widget, and so your support team can see order context alongside every conversation.
Setup takes two steps:
- Generate a pairing code from your HelpStack dashboard.
- Paste the code into WooCommerce > HelpStack and click Connect.
The plugin creates a read-only WooCommerce REST API key on your behalf (the same mechanism WooCommerce itself uses under WooCommerce > Settings > Advanced > REST API) and sends it to HelpStack together with your pairing code. HelpStack never receives write access to your store.
External services
eu) to enable the order-lookup and support features described above.
eu/api/woocommerce/connect containing:
- The pairing code you entered — used once to identify your HelpStack account, and never stored by this plugin.
- Your store’s URL (via WordPress’s home_url() ).
- A newly generated, read-only WooCommerce REST API consumer key and consumer secret, so HelpStack can subsequently read order and customer data from your store via the standard WooCommerce REST API.
This request is only made when you actively click the Connect button.
Once connected, this plugin also makes the following requests to HelpStack:
- Storefront chat widget — when you enable “HelpStack chat widget on my storefront” (WooCommerce > HelpStack), every storefront page loads the script https://helpstack.eu/api/woocommerce/widget.js, with your store’s URL and site locale passed as query parameters, so HelpStack can render the correct chat widget for your customers.
- Support Inbox — opening the “HelpStack Inbox” admin page sends a server-side request to https://helpstack.eu/api/conversations to retrieve a list of your recent support conversations (customer name, a short preview of the last message, channel, status and timestamp), which the plugin then renders as a normal WordPress admin table. On the same page load it requests https://helpstack.eu/api/conversations/counts for the number of conversations in each inbox view (Needs you, Draft ready, Waiting on customer). Nothing from HelpStack is embedded in the page.
- Unread count — while your store is connected, the plugin requests https://helpstack.eu/api/conversations/unread-count to show an unread badge on the “HelpStack Inbox” item in the admin menu. The result is cached for 30 seconds, so this runs at most twice a minute while you are working in wp-admin.
The last two requests are authenticated with a short-lived (5 minute) signed token containing the current WordPress user’s name and email address, so HelpStack knows which connected store, and which team member, is asking. The token is generated on the server for each request, sent only in an HTTP Authorization header, and is never exposed to the browser or placed in a URL.
Outside of an explicit Connect click, an enabled storefront widget, and the inbox/unread requests described above, the plugin makes no other outbound network calls, and includes no bundled analytics or tracking of any kind.
By using this plugin and connecting your store, you agree to HelpStack’s:
- Terms of Service: https://helpstack.eu/terms
- Privacy Policy: https://helpstack.eu/privacy