About this plugin
HelpVox answers the phone and the website chat for your shop. It knows your catalogue, your prices and your stock, takes orders, checks where a delivery is and books appointments — in the language the customer speaks, at three in the morning and on Sunday.
This plugin connects your shop to HelpVox and puts the chat on your storefront.
You paste one short code, and that is all. The plugin creates its own WooCommerce API key and its own webhooks — there is no API key to copy, no ID to type and nothing to paste into your theme.
What it does
- Adds the HelpVox chat to every page of the shop.
- Lets HelpVox read your products, variations, prices and stock.
- Sends new and changed orders to HelpVox as they happen.
- Lets HelpVox place an order it took on the phone straight into WooCommerce.
- Checks your shop for the three things that usually break REST integrations — plain permalinks, a stripped Authorization header and a security plugin in front of /wp-json — and tells you which one it is.
External service
ai/. The plugin does nothing on its own: the assistant, the phone line and the chat all run on HelpVox’s servers, and a HelpVox account is required. The service is paid.
Nothing leaves your site until you press Connect this shop. From then on:
- The plugin sends your shop’s address and a WooCommerce REST API key it creates for HelpVox, so HelpVox can read your catalogue and your orders.
- With that key HelpVox registers WooCommerce webhooks pointing at https://www.helpvox.ai/api/v1/hooks/woocommerce/, so new and changed orders reach it as they happen. An order carries what an order carries: products, amounts, and the customer’s name, phone, email and delivery address.
- The storefront loads the chat script from https://www.helpvox.ai/, so visitors’ browsers contact HelpVox while the chat is open, and what a visitor types there is processed by HelpVox.
- The admin screen asks https://www.helpvox.ai/ whether the shop is connected and whether the chat is live.
Disconnecting from the plugin’s screen or deleting the plugin removes the API key it created. Deactivating only removes the chat and tells HelpVox the shop is disconnected — the key stays until you delete the plugin.
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