About this plugin
Streamline your customer communication with HeroChat, a powerful live chat and chatbot solution designed for conversational marketing.
Save time, increase engagement, and convert more visitors into customers using a system built for real-time interaction.
Here’s how HeroChat helps you grow your business and improve communication.
Live chat
Easily add a live chat widget to your website and start conversations with your visitors instantly.
With HeroChat, you can:
- Provide real-time customer support directly on your website
- Assist potential customers during their decision-making process
- Engage visitors and capture leads efficiently
- Automate conversations using chatbot functionality
Real-time notifications
Stay connected and never miss a message.
HeroChat includes a complete notification system, including:
- Email notifications
- Push notifications
- Desktop alerts
- Sound alerts and visual indicators
You can also update the browser tab title dynamically when new messages arrive.
Mobile experience
Turn any device into a support hub.
HeroChat works seamlessly across desktop and mobile devices and can be used as a progressive web app.
Install it on your smartphone or computer and manage conversations from anywhere.
Support features
- Manage conversations in real time
- Knowledge base integration
- Message editor and saved replies
- Departments and routing
- Notifications and queue management
- Email integration
- Omni-channel communication
- AI-powered translations and smart replies
- Reports and analytics
- Ticket system and offline messages
- And more
Chatbot features
- Automated conversations
- Easy-to-use interface
- Pre-built templates
- Training and customization
- Rich message support
- Human takeover
- Multilingual support
- Knowledge base integration
- WooCommerce compatibility
- Integration with platforms like Facebook and Telegram
- AI-powered automation and analytics
- Advanced actions and workflows
Marketing features
- Popup messages
- Welcome messages
- Follow-up sequences
- Subscription forms
- Newsletter integration
- Automation triggers
- Multi-user messaging
- WooCommerce integration
- Proactive chat campaigns
- Rich interactive messages
User management
- User registration and login
- Manage agents and customers
- Search, filter, and organize users
- Customer insights and tracking
- Automatic language detection
Developer features
- Web API
- JavaScript API
- PHP API
- Custom integrations and use cases
Additional features
- Progressive web app
- WordPress integration
- Multilingual and RTL support
- GDPR and privacy tools
- Customizable design
- White-label ready
- Secure and scalable
- Full-screen and panel chat modes
- High performance architecture
External services
io to load and display the live chat widget.
When enabled, the plugin loads a JavaScript file from HeroChat. This request may include:
- Your HeroChat ID
- Website language
- Technical request data (e.g. IP address, browser, referrer)
This service is required for the plugin to function.
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