About this plugin
HoverBot is an AI assistant that answers shoppers’ questions about your products, shipping and returns from your own store content.
- Connect in one step: create a HoverBot account from inside WordPress and the chat goes live. The store domain is registered with HoverBot automatically.
- Your products become the assistant’s knowledge: name, categories, price, stock status, link and description of every published product. Saved products and stock changes are sent as they happen; drafts, private and trashed products are removed. Switch it off or run a full sync from the settings page.
- Already a HoverBot customer? Paste your Chatbot ID and Widget Key instead.
- Hide the chat on the cart or checkout page if you prefer.
- Order status in the chat: a shopper gives the order number and the email on the order and sees the status and tracking. The order is shown only when both match.
- Disconnect removes the chat and revokes the plugin’s access in one click.
The plugin adds one script to your storefront footer. It does not change theme files. Product sync sends product data only.
Order status answers one order at a time, only when HoverBot asks with the order number and email a shopper typed, and sends back the order number, status, order date and tracking details, nothing else.
External services
ai), operated by HoverBot.
- When you click “Create account and connect”, the email, name, password, assistant name, chosen template and brand color you enter, plus your store’s domain, are sent to app.hoverbot.ai to create your account and chatbot. The password is not stored in WordPress.
- When connected, your store’s domain is sent to app.hoverbot.ai so the chat is allowed on it.
- When “Keep products in HoverBot knowledge” is on (the default for a store connected by this plugin), the name, categories, tags, SKU, price, stock status, permalink and description of each published WooCommerce product are sent to app.hoverbot.ai, at connect time, on a full sync, and whenever a product or its stock status changes. No order, customer or inventory quantity data is sent.
- When the store is connected by “Create account and connect” and served over https, the plugin gives app.hoverbot.ai the address of its order status route and a secret to sign requests with. When a shopper asks about an order in the chat, app.hoverbot.ai sends the order number and email they typed to that route. If an order with that number has that billing email, the route answers with the order number, its status, the date it was placed and, when WooCommerce Shipment Tracking stored them, the carrier, tracking number and tracking link. Otherwise it answers that nothing was found. No order is sent at any other time, and the shopper’s name, address, items and totals are never sent. To turn it off, add add_filter( 'hoverbot_chat_order_lookup_enabled', '__return_false' );.
- On every storefront page, visitors’ browsers load the widget from app.hoverbot.ai and send their chat messages to app.hoverbot.ai.
ai/terms-of-service
ai/privacy-policy