About this plugin
Intrawebix CRM is a CRM for small and medium businesses: leads, deals, messaging (WhatsApp, Telegram, Messenger, Viber), email, quotes and invoices, helpdesk and an AI voice agent, in English, Romanian and Russian.
This plugin puts the CRM’s customer-facing pages on your WordPress site, without copying HTML code:
- Web forms – every submission becomes a lead in the CRM, assigned to the owner you choose, with the page it came from and the UTM source (utm_source, utm_medium, utm_campaign…).
- Live chat – a chat button on every page. Conversations arrive in the CRM inbox next to WhatsApp, Telegram and Messenger; the chatbot can answer while you are away.
- Booking pages – visitors pick a free time slot from your schedule (synced with Google Calendar or Outlook) and get an email confirmation.
- Knowledge base – your public help articles, with search.
Visitors’ data goes straight to your CRM. The plugin does not store any visitor data in WordPress and does not add cookies of its own.
How it works
- Create the form, booking page or chat in Intrawebix CRM (there is a free plan and a 30-day trial of all features).
- Paste the chat code in Settings → Intrawebix CRM.
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Add a shortcode with the link copied from the CRM to any page:
com/f/…”]
com/b/…”]
com/kb/…”]
Optional attributes: height="700", width="800px" or width="100%", title="…".
External services
com, or the CRM address set in the plugin settings), the service that provides the forms, chat, booking pages and knowledge base.
- Forms, booking pages, knowledge base: on pages with a shortcode, the visitor’s browser loads the CRM page in an iframe. For forms, the iframe address includes the current page address, the referring page and the page’s UTM parameters, so the lead shows where it came from. What the visitor types in the form is sent to the CRM only when they submit it.
- Live chat: when a chat code is set, every page of the site loads widget.js from the CRM, which shows the chat button. The messages and any contact details the visitor enters are sent to the CRM.
The data is processed by Intrawebix SRL on behalf of the CRM customer who owns the form or chat. Terms of service, Privacy policy, Data processing agreement.