About this plugin
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Customer service efficiency:
One chat agent may assist several customers at the same time, decreasing waiting times and telephone calls. An agent may trasfer chat conversations to another agent for additional help. When the operator is not available, users can fill in a form that you will receive ad an email.
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Customizable layout:
In administrator dashboard you may customize the appearance of your live chat window with logo, colors and font of your corporate image. Choose the best button and position for your needs.
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Advanced chat features:
You may customize your widget with activation rules: show only on some pages, after a chosen time, in defined weekdays…
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Compatibility with all browsers and OS:
LiveHelp chat is compatible with all major browsers: Internet Explorer(from version 7 onwards), Mozilla Firefox, Google Chrome, Safari both on Windows and Mac.
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File Transfer:
Transfer files directly via chat. The most common size files (documents, images) can be transferred from visitor and operator to minimize red tape. No mail blocking attachment.
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Complete chat logs available in real time for each connected user:
Immediate information about users: the web page from which the request was turned and old chats.
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Recorded chat sessions:
Recording of the conversations of the past 30 days, useful for monitoring staff, quality of service and the customer’s frequently asked questions.
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Advanced analytics:
Monitor the performance of your chat, track your e-commerce orders and increase your customer satisfaction.
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Competitive costs:
No installation costs, only an annual fee with progressive discounts based on the number of chat departments and chat agents.
This is the only official plugin for LiveHelp live chat.
Translations
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